Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #1353348

    Hi,

    I’m loading a video via the color selection – style – background video, and it works fine BUT when I use a mobile device and turn it to landscape the movie won’t start (also if I load the page initially in landscape mode).

    Any idea on how to troubleshoot this issue?

    Thanks

    #1353366

    Hey aboderc,
    Thank you for the link to your site, I tested your page on my Android device and the video plays in landscape mode for me without having to reload the page, it doesn’t show in portrait mode at all. Perhaps your mobile screen size is smaller or you are using an iPhone?
    This is expected because browsers such as Safari & Chrome block auto playing background videos on mobile, thus you should use a fallback image for mobile and don’t expect a video to load. This is why the color section background video option says: Most mobile devices can’t autoplay videos
    2022-05-29_003.jpg
    There are some plugins and sliders such as the layerslider, that try to work around this limitation but Safari & Chrome continue to block this with each update.

    Best regards,
    Mike

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.