Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 2, 2017 at 12:26 am #754005
    alliancepp

    Hello support. I’ve added a color section on the top of my Enfold home page and linked to a YouTube video that’s playing as a background. It plays automatically when viewed on a desktop but just shows the YouTube play icon and a still image from the video on my iphone and ipad.

    If I push the play button it doesn’t do anything on iphone or ipad. It would be great if it played on mobile and tablet too.

    Thanks in advance for your help. Gary

    March 2, 2017 at 1:01 am #754015
    Jordan Shannon

    Hey alliancepp,

    By default videos don’t auto play on mobile devices. This is why it is recommended to substitute the video with a still image on mobile devices.

    Best regards,
    Jordan Shannon

    March 23, 2017 at 12:18 pm #765359
    roeschke

    we have good looking and very good compressed short videoloops (<200k) and would like to play on mobile too. can i change it in the shortcode-javascript?

    March 23, 2017 at 4:51 pm #765560
    Jordan Shannon

    Hi,

    Unfortunately, this is not something we would have any control over. It is a function of the phones themselves to prevent unwanted cellular data downloads.

    Best regards,
    Jordan Shannon

    March 23, 2017 at 5:53 pm #765606
    alliancepp

    Ok Jordan thanks for looking in to it. Have a great day
    Gary

    March 23, 2017 at 6:00 pm #765612
    Jordan Shannon

    Hi,

    No problem at all. If you need additional help, please don’t hesitate to contact us.

    Best regards,
    Jordan Shannon

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Viewing 6 posts - 1 through 6 (of 6 total)
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