Viewing 22 posts - 1 through 22 (of 22 total)
  • Author
    Posts
  • July 9, 2014 at 11:24 pm #289243
    weathertight

    Hi, when I click on the Video tips tab on this page the videos go off the screen (they are too far apart). When I refresh the page it fixes it. Any way I can fix this.

    http://www.weather-tight.com/windows/double-hung/

    July 10, 2014 at 3:56 am #289294
    Ismael

    Hey weathertight!

    Thank you for using the theme.

    The dynamic css fails to load and there are a few script errors on the site. Please deactivate all plugins then test it again on another browser. If it works, try to activate the plugin one at a time to find the plugin that causes the issue. Please download the latest version 2.9 from your themeforest account then update the theme via FTP. Refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Ismael

    July 16, 2014 at 4:53 pm #292142
    weathertight

    I tried what you said. Disabling the plugins did nothing. When I updated the theme, it screwed some things up. Please visit this page and click on video tips tab. http://www.weather-tight.com/windows/double-hung/ It also messed up my menu “Visit our other window pages” and my sidebar. Please help!

    July 18, 2014 at 3:51 am #292792
    Devin

    Hi!

    That tab is empty of content at the moment so I’m not able to see the error.

    What specifically has changed when you updated? Have you re-checked the settings for that page/that sidebar?

    Regards,
    Devin

    July 21, 2014 at 7:49 pm #293997
    weathertight

    Hi, the tab is actually not empty, the videos are in the tab. That’s how messed up it is. The QA and Warranty under the videos are actually the tabs that come after the video tab.

    July 26, 2014 at 4:31 pm #296235
    Dude

    Hi!

    You can try to trigger an automatic window resize event if the user clicks on the tab. Open up wp-content/themes/enfold/js/shortcodes.js and replace:

    
				if(typeof click_container != 'undefined' && click_container.length)
				{
					sidebar_shadow.height(active_c.outerHeight());
				}

    with

    
				if(typeof click_container != 'undefined' && click_container.length)
				{
					sidebar_shadow.height(active_c.outerHeight());
				}

				$(window).trigger('resize');

    Cheers!
    Peter

    September 12, 2018 at 10:37 pm #1009098
    weathertight

    Hi, I just upgraded to Enfold 4.4.1 and I am looking for the new solution to this video resizing bug. Can you please provide a solution.

    September 13, 2018 at 7:50 am #1009255
    Rikard

    Hi weathertight,

    Where can we see the problem that you are having?

    Best regards,
    Rikard

    September 13, 2018 at 2:27 pm #1009406
    weathertight

    Hi Rikard! I am having the issue on this page (and others) when I click on the video tips tab. https://www.weathertightcorp.com/windows/double-hung/ The videos are off the screen. Your team had given me a solution that made the videos refresh and come on the screen when someone clicked on the tab. The solution I was given doesn’t work with the latest version of Enfold. I am looking for a new solution.

    September 14, 2018 at 5:09 am #1009789
    Ismael

    Hi,

    Thank you for the update.

    This script should help rearrange the grid when you click on the tab.

    
add_action('wp_footer', 'ava_custom_trigger_resize');
function ava_custom_trigger_resize(){
	?>
	<script type="text/javascript">
		(function($) {	
            $('.tabcontainer .tab_titles .tab').on('click', function(e) {
                $(window).trigger('resize');
            });
		})(jQuery);
	</script>
	<?php
}

    Just add it in the functions.php file.

    Best regards,
    Ismael

    September 14, 2018 at 2:34 pm #1009896
    weathertight

    Hi Ismael,

    I have added the code to the functions.php file and it doesn’t seem to be working. Anything else I could try?

    September 17, 2018 at 4:50 am #1010542
    Ismael

    Hi,

    The videos inside the tab are arrange properly when I check. Is this fixed?

    Best regards,
    Ismael

    September 17, 2018 at 3:52 pm #1010816
    weathertight

    Hi Ismael,

    This still is not working for me, I have testing it on multiple machines. If you refresh the page it works, but that is not a normal user behavior. Can you please take another look at the code.

    Here is a link to a screenshot of what I’m seeing: https://www.weathertightcorp.com/wp-content/uploads/2018/09/Capture.png

    John

    • This reply was modified 6 years, 3 months ago by weathertight.
    September 18, 2018 at 5:46 am #1011075
    Ismael

    Hi,

    This is what I get on initial load.

    Screenshot: https://imgur.com/a/QS6SsZ3

    Did you remove the browser cache? Please test it on another computer.

    Best regards,
    Ismael

    September 18, 2018 at 2:57 pm #1011322
    weathertight

    Hi Ismael,

    I have tested it on three computers. I cleared all the browser cache. I cleared my caching plugin W3 and even disabled it. I am still having the issue on all three computers. Any ideas?

    John

    September 19, 2018 at 3:45 am #1011594
    Ismael

    Hi,

    Ok. I am able to reproduce the issue on Chrome, Windows 8. Please provide the login details in the private field so that we can test the script.

    Best regards,
    Ismael

    September 19, 2018 at 4:13 am #1011601
    weathertight

    I have sent. Thanks.

    September 19, 2018 at 9:16 am #1011667
    Ismael

    Hi,

    Thank you for the info. I can’t modify the functions.php file via Appearance > Editor panel though. Please post the FTP details in the private field.

    Best regards,
    Ismael

    September 19, 2018 at 3:18 pm #1011849
    weathertight

    Here you go.

    September 19, 2018 at 4:51 pm #1011919
    Ismael

    Hi,

    Thanks for the update. We modified the script in the functions.php file a bit. It should be working properly now.

    Best regards,
    Ismael

    September 19, 2018 at 4:59 pm #1011921
    weathertight

    Thanks! Do you know how I get the functions.php file to working in my WP dashboard in the future?

    September 20, 2018 at 7:50 am #1012155
    Ismael

    Hi,

    I’m not really sure why it’s not working. It actually provides another layer of protection because no one will be able to edit the files directly within the dashboard.

    Best regards,
    Ismael

  • Author
    Posts
Viewing 22 posts - 1 through 22 (of 22 total)
  • You must be logged in to reply to this topic.