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Hello.
For over two years now, website visitors are experiencing a non-loading issue, namely video galleries often (if not always) failing to load properly on over 30 webpages all built with the same webpage template. All they see is a rectangle with no images (each with a video link) loading. They have to reload the page for the video images to appear, for example by pressing F5. And sometimes that does not work the first time; they have to keep on pressing F5 or using a given browser’s reload function. This happens in Windows and iOS environments with Chrome, Safari, Edge and other browsers.
Why is this happening and how can we resolve this problem?
I have included in the private section a link to a MSWord document with images showing the problem, a link to the webpage from which the images were taken, and a temporary username and password giving you Admin access to the website.
Thanks.
Hey clbdcnpafe,
Thank you for the inquiry.
We are not able to reproduce the issue on our end — the videos at the very end of the page displayed immediately on first load. However, we recommend relocating the gallery and the videos to the middle of the page to make sure that the script triggering certain animations is consistently executed. Enabling pagination for the gallery or reducing the number of images and making sure they are compressed can also help improve loading speed. Let us know the results.
Best regards,
Ismael
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