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Hello, on my site giravoce.com in the mobile version one of the two videos goes into error.
The first https://www.giravoce.com/wp-content/uploads/2023/12/Sfere-Viola-3D-4-1.webm has no problems (background of a color section element)
The second https://www.giravoce.com/wp-content/uploads/2023/09/Spot-bianco-webm-10-mega.webm instead, as you can see, goes into error (video element)Hi Gianluca,
To assist you further, please provide us with your login credentials by following these steps:
- Install and activate the “Temporary Login Without Password” plugin. You can find it here.
- Once activated, navigate to “Users > Temporary Logins” in the left-side menu.
- Click on “Create New” to generate a temporary login.
- Enter the email address for the account (you can use (Email address hidden if logged out) ) and select the highest possible role. Set the expiry date to around four days to ensure enough time for debugging.
- Click “Submit” to create the temporary account.
- In the private section, provide us with the URL that allows us to access the temporary login and assist you.
Please note that once your issue is resolved, you can remove the plugin. Alternatively, if you prefer not to use the plugin, you can manually create an admin user and share the login credentials in the “private data” field.
If you have any further questions or concerns, please let us know.
Best regards,
Nikko
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