Viewing 10 posts - 1 through 10 (of 10 total)
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  • May 20, 2014 at 3:38 pm #267337
    camkristis

    Hello,

    My newly launched site http://www.kremeratabaltica.com doesn’t play video (placed in front page, before “About Kremerata Baltica” section) on some windows machines. Does anybody has an idea whats wrong? Should I compress the video in another format? Now it is in mp4.

    Thanks,
    Renata

    May 20, 2014 at 6:42 pm #267447
    Josue

    Hey Renata!

    The video played fine on my end, i don’t think this is exactly related to the OS but to the browser, do you have more information about that?

    Regards,
    Josue

    May 21, 2014 at 6:40 am #267802
    camkristis

    Hey Josue!

    The person who tested the site is using Mozilla (said she updates it all the time) and the video is playing ok at times, but most often-not. Also she reported that video is acting differently on different devices – sometimes it is shown as a small window in the centre of the big black field (unfortunately she didn’t specify on which devices she sees problems more often).
    Is it possible to do something knowing only this much?

    May 21, 2014 at 6:42 am #267804
    Josue

    Hi!

    Well, if the problem is inconsistent i don’t think it’s really coming from theme, maybe some browser plugin.

    Best regards,
    Josue

    June 23, 2014 at 5:56 pm #282590
    camkristis

    Hello once again,

    The problem with the video remains. I don’t think it can be related to old browsers on other computers – we tried to play our site on very good/new/updated windows computers with a very good internet, but… still not working properly. We noticed that the problem is mostly with Chrome browsers. Any suggestions on the best coding/container (mow, mp4, mkv, avi, clv…) for videos to play on all types of computers?

    Thanks,
    Renata

    June 23, 2014 at 6:07 pm #282595
    Yigit

    Labas! :)

    Video works fine on my end as well – http://i.imgur.com/HWdTfHV.jpg
    You are currently using an older version of the theme, updating it may help. Please try updating Enfold to the latest version 2.8.1 via FTP – http://vimeo.com/67209750

    iki,
    Yigit

    June 24, 2014 at 11:03 pm #283293
    camkristis

    Labukas, Yigit! :)

    Thanks for advice – already updated it and registered to automatically get notifications not to miss any updates in future. Still need to check if it’s working on Windows nicely – will let you know as soon as I get some news.

    Thanks again!
    Renata

    June 25, 2014 at 4:51 am #283400
    Ismael

    Hi!

    Thank you for the update.

    The video works fine on Firefox, Chrome Windows 8 and 7. Not sure about XP, Microsoft’s support for the OS has ended on April 8, 2014. You should upgrade to the latest Windows version like 7 or 8.1. Let us know if the video works well on your end.

    Best regards,
    Ismael

    June 27, 2014 at 11:37 am #284470
    camkristis

    Hi,

    Thanks for your advise! Checked on few other computers – seems to be working now! :)

    All the best,
    Renata

    June 27, 2014 at 11:45 am #284476
    Yigit

    Labukas Renata,

    Puiki! Gero savaitgalio :)

    Iki!
    Yigit

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