Viewing 7 posts - 1 through 7 (of 7 total)
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  • March 3, 2021 at 8:36 am #1284968
    werbeagenturlauf

    Hi @enfold!
    since yesterday or the day before the YouTube video at the startpage does not show up anymore in the safaribrowser. Firefox and Google Crome are okay. as the website is in “Wartungsmodus” you would have to log in …

    thanks for your help
    Michael F Kraus

    March 4, 2021 at 5:58 am #1285221
    Nikko

    Hi werbeagenturlauf,

    Can you try to update Enfold to the latest version? Enfold 4.8 has been recently released, please make sure to have a backup first.
    If you aren’t planning to update yet, please consider the solution on a related topic: https://kriesi.at/support/topic/video-in-color-section-is-not-repeating/#post-1280574

    Best regards,
    Nikko

    March 4, 2021 at 7:42 am #1285244
    werbeagenturlauf

    Hi Nikko!
    Thanks for taking care.
    Nothing has changed after I updated to the newest version of enfold. the video still is not shown in the safari-browser AND after the update to the newest version, the video url on the homepage has changed to the video of the German language. The solution you show is a different one to my problem.

    I have deactivated all plugins to be sure none of them is involved: nothing has changed.
    Please take a look again. Backup Is done!

    Best regards
    Michael F Kraus

    March 5, 2021 at 12:42 pm #1285706
    Nikko

    Hi Michael,

    I will ask my colleagues to check on it as I could not reproduce the issue on my end (since it’s specific only to safari).

    Best regards,
    Nikko

    March 5, 2021 at 12:50 pm #1285709
    Yigit

    Hey,

    Thanks for contacting us!

    I went to Enfold theme options > Privacy and Cookies > Cookie Handling and enabled “Auto Reload Page” after accepting cookies.

    Please review your website :)

    Best regards,
    Yigit

    • This reply was modified 3 years, 8 months ago by Yigit.
    March 5, 2021 at 6:48 pm #1285878
    werbeagenturlauf

    Thanks Yigit for taking care!
    This ticket is solved!
    Have a nice Weekend

    Best regards
    Michael F Kraus

    March 5, 2021 at 10:34 pm #1285937
    Yigit

    Hi Michael,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Thanks! You too have a nice weekend!

    Best regards,
    Yigit

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Viewing 7 posts - 1 through 7 (of 7 total)
  • The topic ‘video does not show’ is closed to new replies.