Viewing 16 posts - 1 through 16 (of 16 total)
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  • May 1, 2018 at 1:33 pm #949527
    YourChoice Informatik GmbH

    We updated our Enfold from 4.2.x to 4.3.

    Now the video used in a section in home does not run anymore. Only a preview image is shown.

    It is a self hosted video under /wp-content/uploads/2017/05/Slider_2.mp4

    What’s the problem? Do we have to downgrade to 4.2.x?

    Thanks very much.

    May 3, 2018 at 5:46 am #950465
    Rikard

    Hey Michael,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 3, 2018 at 1:22 pm #950748
    YourChoice Informatik GmbH

    Hi Rikard
    We just created a test page with this video, where you can look into it.
    See the link to the test page and the credentials below in the private content section.
    Thanks very much.
    Regards
    Mike

    May 4, 2018 at 11:12 am #951528
    Victoria

    Hi Mike,

    Please update to 4.3.1 the video issue is resolved there.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    May 6, 2018 at 8:57 pm #952384
    YourChoice Informatik GmbH

    Hi Victoria

    We updated to 4.3.1, deleted the cache and refreshed the page, but the video still does not work.
    What could be the problem?

    Thanks very much.

    Best regards
    Mike

    May 7, 2018 at 3:12 pm #952705
    Rikard

    Hi Mike,

    Thanks for the feedback, though your site seems to be deleted? Both URLs lead to 404 pages.

    Best regards,
    Rikard

    May 7, 2018 at 4:38 pm #952744
    YourChoice Informatik GmbH

    Hi Rikard

    Sorry about that. There was a migration from http to https.
    Please use https, then it should work. see also below.
    Thanks very much.

    Best regards
    Mike

    May 9, 2018 at 1:04 pm #953888
    Victoria

    Hi Mike!

    Here is a thread for you to consider:

    Selfhosted Video and Loop

    Cheers!
    Victoria

    May 9, 2018 at 3:45 pm #953994
    YourChoice Informatik GmbH

    Hi Victoria

    I just do not understand what we concrete have to do from the thread you posted before…

    Could we not expect, that self hosted videos work with Enfold?

    Before with Enfold 4.2.x it worked fine, now with Enfold 4.3.x it doesn’t? That can’t be the solution…

    Plese let us know, what we concrete have to do and let us know, why self hosted videos do not work anymore with Enfold – for us a reason to use other themes in future…It can not be, that such an important function does not work anymore after an update…

    Best regards
    Mike

    May 10, 2018 at 8:02 pm #954830
    Basilis

    Hi,

    Yes, they should work.
    We are just having a small issue that our developer will get it short out and Viktoria is pointing for some more details.

    Best regards,
    Basilis

    May 13, 2018 at 4:44 pm #956058
    YourChoice Informatik GmbH

    Hi Basilis

    Thanks for your response.

    So, you will fix this issue in the next days/weeks?

    If yes, could you inform us, when it’s fixed?

    Thanks very much.

    Best regards
    Mike

    May 14, 2018 at 10:11 pm #956704
    Basilis

    Hi,

    The version update will be until Thursday and you will do get a notification from Themeforest for the update! :)

    Best regards,
    Basilis

    May 14, 2018 at 11:59 pm #956752
    YourChoice Informatik GmbH

    Hi

    Very good. So we wait until Thursday…

    Best regards
    Mike

    May 16, 2018 at 5:03 am #957287
    Rikard

    Hi Mike,

    Thanks for feedback and sorry for the problems. Let’s hope the new version resolves it.

    Best regards,
    Rikard

    May 16, 2018 at 8:21 am #957376
    YourChoice Informatik GmbH

    Hi Rikard

    We just installed the update to Enfold 4.3.2 and it work now!

    Thanks very much.

    Best regards
    Mike

    May 16, 2018 at 10:56 pm #957809
    Basilis

    Hi,

    Glad we could help!
    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    To know more about enfold features please check – http://kriesi.at/documentation/enfold/
    Thank you for using Enfold :)

    Best regards,
    Basilis

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