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  • November 26, 2024 at 6:56 pm #1472299
    mhannondesign

    Hello,
    My client’s page has a hero video at the top of this page, inside a color section that plays fine on all browsers except Firefox.

    The background video links to a 47 MB MP4 file in the site’s Media Library.

    Before releasing it, I assume you tested the theme and the advanced layout builder on all browsers.

    How do I resolve this?

    November 26, 2024 at 10:11 pm #1472316
    mhannondesign

    A related issue on the same page: The slider just above the footer works on Safari but not Chrome or Firefox.

    November 27, 2024 at 7:17 am #1472341
    Ismael

    Hi,

    Thank you for the inquiry.

    We encounter this error when we checked the site on Firefox.

    Media error: Format(s) not supported or source(s) not found
    Download File: https://eastnorwalkblue.markhannondesign.com/wp-content/uploads/2024/11/ENB-Hero-Video_HEVC.mp4

    Firefox doesn’t support HEVC. You may need to encode your MP4 again to H.264 format or use third-party video hosting such as Youtube or Vimeo.

    Best regards,
    Ismael

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