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  • April 14, 2016 at 5:28 pm #614132
    g2xdezignz

    WordPress has been updated to 4.5 and the most current version on Enfold is 3.5.2

    Yesterday (2016.04.14), I added a local video background (linked directly to the media file) and it was working fine. This morning, I get a black background with a spinning icon and the message “Error loading this resource”.

    Any assistance would be greatly appreciated. Thank you!

    http://thecollectionsfashionshow.com

    • This topic was modified 8 years, 7 months ago by g2xdezignz. Reason: Did not want to "embed" the site; only provide the link
    April 14, 2016 at 5:48 pm #614146
    g2xdezignz

    So… after digging a little more, the video *does* work on Chrome and FireFox; the error is present in IE and Safari (at least the Windows copy that I have).

    April 14, 2016 at 7:25 pm #614208
    Jordan

    Hey!

    Thanks for getting in touch with us!

    Could you please provide a link and login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Cheers!
    Jordan

    April 14, 2016 at 7:59 pm #614230
    g2xdezignz

    Sure… you won’t change anything, right? ;-)

    April 16, 2016 at 7:52 am #615346
    Rikard

    Hi,

    Everything seems to be loading fine on your front page on my end, the video is lagging a bit though but that’s normal for self-hosted videos. Could you try clearing your browser cache and/or test on a different machine to make sure you are not getting cached results please? Also, clear the cache from your caching plugin and disable it while testing.

    Regards,
    Rikard

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