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Posts
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Hi Guys,
i need your support.
I have no idea what is wrong.
The Backgroundvideo is showing on Chrome, Firefox, IE but not on Safari.
[Error] TypeError: undefined is not an object (evaluating ‘this.player.play’)
_html5_play (shortcodes.js:1278)Any Idea?
Hi alex_ce,
I reported this issue to our developers. They are looking into this.
If you need further assistance please let us know.
Best regards,
VictoriaHi,
As it is a reported issue, we are working for new updates.
Enfold update will be published to Envato soon.Best regards,
BasilisAfter one month of waiting for the promised update.
4.2.1 No solution only new problems.In addition to empty promises and reassuring words, will there be a solution at some point?
That sounds a little angry, and it is.Hi,
You are right and we did missed to push that inside the update.
Just noticed our developers again regarding it and we are pushing from our side as much as possible so it can be out on a next release.Again, we are really sorry we understand that it is a major issue and it requires a lot of attention.
Best regards,
BasilisHi Basilis,
after the n-th customer call, I was a little emotional, sorry for that.
As a little proof that I really appreciate your product very much my 100% German translation for 4.2.1Please keep us a little bit more informed about what’s going on and when we can expect an update approximate. a little bit more involved ; -)
Best regards,
AlexHi,
Can you please check the published version that we have released now and let us know if the issue is also fixed on your side?
It should.If not – check the update here
exchange functions.php with this: https://github.com/KriesiMedia/enfold-library/blob/master/temp_fixes/Enfold_4_2_1/functions.phpBest regards,
BasilisHi Basilis,
thanks for asking.I updated to Version 4.2.2 yesterday night after release. No change with the Video problem. It looks like the functions.php you linked is already updated in the Version 4.2.2, never the less i exchanged it but still not Video.
If you would like to have a look by your own the account i send is still active.
Best regards,
AlexThis is the Error Console of Safari:
[Log] JQMIGRATE: Migrate is installed, version 1.4.1 (jquery-migrate.min.js, line 2)
[Log] [AVIA-LOG] Fallback Video Trigger “html5″: (avia.js, line 123)
[Log] Object (avia.js, line 123)$option_container: n [<li class=”av-video-slide av-video-service-html5 av-hide-video-controls av-mute-video av-loop-video…] (1)
$video: n [<video id=”player_431_1529107678_1316894061_html5”>] (1)
eventsBound: true
fallback: false
isMobile: false
options: {loop: 1, mute: 1, controls: “disabled”, events: “play pause mute unmute loop toggle reset unload”, videoRatio: 3.4883720930233, …}
player: undefined
playing: false
pp: {active: false, to1: “”, to2: “”, set: function, attach: function, …}
type: “html5”
Object Prototyp
[Error] TypeError: undefined is not an object (evaluating ‘this.player.options’)
_html5_loop (shortcodes.js:1298)
api (shortcodes.js:1127)
_bindEvents (shortcodes.js:1091)
(anonyme Funktion) (shortcodes.js:999)
dispatch (jquery.js:3:12450)
handle (jquery.js:3:9179)
trigger (jquery.js:3:11579)
trigger (jquery-migrate.min.js:2:8280)
(anonyme Funktion) (jquery.js:3:18999)
each (jquery.js:2:2886)
each (jquery.js:2:851)
trigger (jquery.js:3:18972)
(anonyme Funktion) (shortcodes.js:1064)Hi,
Same problem here, also in 4.2.2.
Hopefully your developers can fix the issue soon in the next update.
Best regards,
RogerHi,
Is there any progress yet? We have been instructed by our client to solve this issue. If there is no solution within a month, we will be obligated to remove enfold and work with another theme.
Regards, Nine
Hi,
We are already working hard to release a new version, we appreciate your time and patience.
Best regards,
Basilis
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