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  • December 16, 2017 at 1:57 pm #889536
    minogig

    Goodmorning everyone.
    I have a problem with videos. When I insert a video I see everything black and the counter only without the images. What can it be? Thank you all.
    the problem occurs on the home page, but everywhere in the site if I insert a video I always see black
    Thank’s a lot.

    December 16, 2017 at 5:44 pm #889591
    Mike

    Hey minogig,
    I created a draft page “video test” with a video in it, which seems to be working. Please change the video to the one you are having issues with so we can see the issue.

    Best regards,
    Mike

    December 16, 2017 at 5:52 pm #889602
    minogig

    Ok…..try now.
    thank’s.

    December 16, 2017 at 5:57 pm #889605
    minogig

    the problem occurs when I use a video in the media gallery

    December 17, 2017 at 9:47 pm #889823
    Mike

    Hi,
    I see the issue is with only self hosted videos.
    This issue is being addressed by the dev team. For now it seems that uploading your video to youtube and using the youtube link in the video element will work for now.

    Best regards,
    Mike

    December 17, 2017 at 10:50 pm #889836
    minogig

    Ok Mike
    thank’s a lot.
    I will wait your news in merit of this issue…
    Bye.

    December 17, 2017 at 10:53 pm #889840
    Mike

    Hi,
    Thanks a lot for your patience and for using Enfold.

    Best regards,
    Mike

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