Viewing 11 posts - 1 through 11 (of 11 total)
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  • August 14, 2016 at 9:47 am #672339
    siteit

    Hi
    I’m having an issue with the builder
    after editing a page i have to wait more than 3 min after updating ends…
    i checked with my hosting company, but all is ok there
    i have updated the theme to the latest edition but it didn’t help
    any solution for me?
    thanks

    August 15, 2016 at 5:17 am #672468
    bobfurgo

    Hello. I’m actually having the same issue. It is also slow when first arriving to the “edit page” page.

    August 16, 2016 at 5:19 am #672973
    Rikard

    Hi,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 16, 2016 at 8:40 am #673062
    siteit

    attached are the details
    Thanks a lot

    August 16, 2016 at 7:59 pm #673388
    bobfurgo

    There are also random delays while making edits with the avia builder. When I go to click on a grid section to edit, it will sometimes stall for a few seconds. Same with when I am entering text into a text box, seems to just be happening within the entire edit page area.

    Thanks for looking into this for us.

    August 18, 2016 at 1:49 am #673953
    bobfurgo

    Hello! Has anyone gotten the chance to look at the backend of my site? If I need to open a separate ticket please let me know. Thanks :)

    August 19, 2016 at 7:24 am #674546
    Ismael

    Hi,

    We are sorry for the delay. We created a test page but we can’t reproduce the issue. The page updates immediately. http://www.siteit.tempurl.co.il/test/

    Best regards,
    Ismael

    August 21, 2016 at 4:14 pm #675358
    siteit

    Hi Kriesi
    i attached a link (in private) of a screen video that shows the problem.
    please try to help us with that
    thanks a lot

    August 22, 2016 at 11:37 am #675641
    siteit

    Hi Kriesi
    Please help us with this issue ASAP , we are on a short time limit to get this site up on air.
    thanks a lot

    August 22, 2016 at 3:09 pm #675793
    Swbride

    Hi! I had a problem like this. What hosting do you use?

    I was using Godaddy with windows/plesk hosting. I moved over to a linux based server with cpanel and everything was fixed.

    August 24, 2016 at 4:46 am #676744
    Ismael

    Hi,


    @siteit    : We edited one of the page and the update is a little slow, around 20 seconds. http://www.siteit.tempurl.co.il/wp-admin/post.php?post=431&action=edit

    It’s probably a server issue or limitation as @paulryder17 suggested. Do you have any other site deployed on a different host? Please create a new installation there and let us know if you can still reproduce the issue.

    Best regards,
    Ismael

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