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  • June 9, 2018 at 12:48 pm #970391
    joerg-s

    Hi guys,

    I copied this from another post because I have exactly the same issue. I could provide you with a temporary admin account for inspection if needed. The site URL is in the private field.

    Thanks in advance, Jörg

    Hello,

    We are in the process of developing our new Woo Commerce site with Enfold.

    We noticed on the check out page that regardless of checkout method, after clicking the “place order” button, the page turns a translucent white (which is normal), but then it takes about 10 to 20 seconds before any further activity is seen.

    After clicking a button, I usually expect to see the site favicon in the browser tab turn into a spinning circle, indicating that it is waiting for data, but in this case, nothing happens at all for 10 to 20 seconds, and it looks like a site crash, until the page refreshes and shows that the order went through.

    No other pages on the entire WP install have this issue.

    Thanks for the help.

    June 9, 2018 at 6:01 pm #970478
    joerg-s

    Best thing would be to have a popup window that says “Order is being processed – please don’t close this page” or something similiar. How could this be done?

    June 10, 2018 at 6:51 pm #970839
    Basilis

    Hi,

    Unfortunately, it would require quite some time and customization of the theme to achieve this, so I am sorry to tell you that this is not covered by our support. However, if it’s really important for you to get this done, you can always hire a freelancer to do the job for you :)

    Best regards,
    Basilis

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