Viewing 13 posts - 1 through 13 (of 13 total)
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  • November 8, 2016 at 5:32 pm #709906
    hellovlad_

    Hi,
    I purchased your theme back in 2014 to set up my designer portfolio. Since then I haven’t updated it at all. Now I’m noticing that my portfolio items are missing and not displayed. Please see it for yourself when you click on any work: http://www.linaukis.com, for example: http://www.linaukis.com/portfolio-item/customer-care-infographics-3/
    I assume the problem is with an outdated version of Enfold, but my WordPress isn’t offering my the option of updating the theme for free or for a fee. How should I proceed about this problem?
    Thanks a lot for clarifying!
    Lina Ukis

    • This topic was modified 8 years ago by hellovlad_.
    November 8, 2016 at 6:06 pm #709915
    Jordan

    Hey hellovlad_,

    Thanks for reaching out to us :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area

    Best regards,
    Jordan

    November 8, 2016 at 10:07 pm #709974
    hellovlad_

    Hi Jordan,
    thanks for your quick reply! I only wanted to make sure that no files will be deleted once I complete the update. What will most likely get lost? I would like to plan for it ahead of the time.
    thanks a lot!
    Lina

    November 8, 2016 at 10:57 pm #709990
    Basilis

    Hey!

    You will be OK, but please also create a backupo.
    Always when doing something like that, keep in mind to have a backup.

    Let us know if we can do anything else for you

    Regards,
    Basilis

    November 9, 2016 at 11:52 am #710178
    hellovlad_

    Hi Basilis,
    I have entered my credentials in WordPress to see if there is an update of Enfold that I need to download, but it tells my version is up to date. There are however, many issues with my portfolio site. As I mentioned in the first place, my portfolio images are missing and not displayed. Please see it for yourself when you click on any work: http://www.linaukis.com, for example: http://www.linaukis.com/portfolio-item/customer-care-infographics-3/ or any detail page of the given work.
    Do you know what could be the reason if not an outdated version of Enfold?
    My credentials to WordPress are below.
    Thank you!

    • This reply was modified 8 years ago by hellovlad_.
    November 9, 2016 at 10:27 pm #710469
    hellovlad_

    Sorry, I guess my theme is not up to date after all. It states that my current version is 2.4.4 which is probably way to old. But how can I download the 3.8 Version and install it? Do I need to purchase it once more? If I go to Theme Update in WP it tells me “Theme Updates No Updates available. You are running the latest version! Great!”. So, I’m quite confused at this point.

    Thanks for all your help!

    November 10, 2016 at 3:38 pm #710762
    Yigit

    Hi,

    Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

    If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/

    Best regards,
    Yigit

    November 10, 2016 at 4:46 pm #710818
    hellovlad_

    Thank you, Yigit!
    The plug-in unfortunately did’t change anything. I’m also not understanding how I can download the update of the Enfold theme. Should I purchase it anew?
    thanks,

    November 11, 2016 at 1:39 am #710951
    Yigit

    Hi,

    No, you do not need to purchase it again. You should simply login on themeforest.net with the account you used to purchase Enfold and go to https://themeforest.net/downloads to download the theme and update it manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    February 21, 2017 at 2:35 pm #749989
    hellovlad_

    Hi,
    can you please help me figure out one small change to my site? On http://www.linaukis.com I would like to only have a grey dotted line separating the menu items from the social icon links in the header/socket. Basically the way you also have it on this current site. Can I somehow remove the solid grey line and move the dotted one over to that spot?
    Thanks a lot for your wonderful support!!!

    February 21, 2017 at 2:49 pm #749994
    Yigit

    Hey!

    Please add following code to Quick CSS 

    #top .main_menu {
    border: none;
}
.avia-menu.av_menu_icon_beside {
    border-right-style: dashed;
}

    Cheers!
    Yigit

    February 21, 2017 at 10:05 pm #750170
    hellovlad_

    Thanks so much!!

    February 22, 2017 at 11:25 am #750407
    Rikard

    Hi,

    Glad we could help :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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