Viewing 12 posts - 1 through 12 (of 12 total)
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  • July 25, 2020 at 8:14 pm #1233226
    sylvia5113

    I installed 4.7.6.1 this morning to solve another problem only to find that when we go to edit a page, we get a screen that has the standard editor “body” box followed by the ALB menu followed by the existing elements inserted using the ALB but with all of them displaying the PHP code that builds them.

    I have now reverted to 4.7.6 to be able to continue working on the site, but this has reintroduced the issues at the new version fixed.

    Please can someone look into this urgently as it’s impossible to edit pages in the latest version

    Thanks

    July 26, 2020 at 4:53 am #1233273
    Nikko

    Hey sylvia5113,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    July 26, 2020 at 1:03 pm #1233329
    sylvia5113

    Details in private info but I have already rolled back to version 4.7.6 to enable editing of pages etc.

    July 26, 2020 at 1:07 pm #1233330
    sylvia5113
    This reply has been marked as private.
    July 26, 2020 at 1:11 pm #1233332
    sylvia5113
    This reply has been marked as private.
    July 28, 2020 at 4:09 am #1233637
    Rikard

    Hi,

    Thanks for the details and sorry for the late reply. Could you share FTP login details with us as well please?

    Best regards,
    Rikard

    July 28, 2020 at 1:33 pm #1233746
    sylvia5113
    This reply has been marked as private.
    July 30, 2020 at 4:43 am #1234047
    Nikko

    Hi sylvia5113,

    Thanks for giving us admin access.
    I have checked it and made changes to the child theme’s stylesheet from arabesque to arabesque.new and the issue doesn’t show up.
    The issue might still be showing on your end because of the cache, please try to clear your browser’s cache.

    Best regards,
    Nikko

    July 30, 2020 at 12:12 pm #1234141
    sylvia5113

    Thanks for taking a look

    I have gone in to edit a page and don’t have the problem and also logged in as the user who first spotted the issue without any problems.

    I can only assume it is one of those strange glitches that then sorted itself out when we switched back and forth between the two theme releases.

    I’ll come back to you if it suddenly happens again.

    July 31, 2020 at 9:23 am #1234321
    Nikko

    Hi sylvia5113,

    I’m glad to hear that it’s fixed.
    Most of these cases are due to cache, we’ll keep this thread open so you can post back if it happens again :)

    Best regards,
    Nikko

    August 8, 2020 at 11:02 am #1236197
    Innovie

    @Nikko could you please share your fixing code?
    Maybe it would help me.

    Thanks

    August 9, 2020 at 6:06 am #1236280
    Rikard

    Hi Innovie,

    There was no code fix to this problem, maybe you could try to explain a bit further what you need to have altered?

    Best regards,
    Rikard

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