-
Posts
-
Hi support,
After updating to ver 4.2.6 nearly all (but not all) of my product pages display blank. I searched here and was advised to update my site PHP to 7.x.
“The issue occurs on servers running PHP versions older than 5.6. You can either upgrade your PHP version to minimum 5.6 and preferably to 7.x or replace /wp-content/themes/enfold/header.php file with this one – https://www.dropbox.com/s/r389b5x4ippscyn/header.php?dl=0 to bring up backwards compatibility with older PHP versions.”
I worked with my hosting provider and updated my PHP to 7.0.
I’m still having the same issue with the product pages coming up blank.
Currently on the site I’m working off of a backup child theme.
Hey Andrew,
The product in private is working just fine on my end, and I can see that you are running the latest version of the theme. Are you sure that you are not getting cached results?
Best regards,
RikardHi,
If you go to the URL in private, the version there says 4.2.6. You must have edited that manually if you are actually running 4.0.7?
Best regards,
RikardBecause 4.2.6 broke our website and the product pages do not display anything but the header, we are running off a a 4.0.7 back up.
The active child theme you are seeing is 4.0.7. Please include an email for an admin account i can make for you so you can see for yourself.
Hi,
Ok, thanks for the feedback. I think we have to have a closer look at that. You can use (Email address hidden if logged out) , just remember to post the login details in private in your reply so that it’s available to all moderators.
Best regards,
RikardThanks, that would be really helpful! When you investigate, remember I’m running the 4.0.7 backup. The main theme is the Enfold by JAM.
Hi,
Thanks for that, are we allowed to activate the 4.2.6 version to be able to reproduce the problem?
Best regards,
RikardHi,
Thanks for that, I get the same problem on my end when I activate 4.2.6, though I can’t see any error messages at all either on the page or in the console which is a bit strange. Just a blank page without any clues as to what could be going wrong. We’ll be releasing 4.2.7 within the next few days, could you hold off with updating and try that version instead maybe? Since 4.0.7 seems to be working fine for you then it might be better to just wait for the next version.
Best regards,
Rikard4.0.7 is working but not ideal. There are some features that I’ve been unable to find or do not exist that prevents me from making a 1-1 clone of my site on 4.2.6. For example, we can’t seem to get the font to work properly. Suttle differences and more like that are frustrating.
Am I understanding that you are unable to diagnose why my site broke on 4.2.6?
Hi,
After updating to ver 4.2.6 nearly all (but not all) of my product pages display blank. I searched here and was advised to update my site PHP to 7.x.
Did you happen to add the purchase button element to the product pages? This thread might help.
Best regards,
IsmaelHi Ismael,
I have not added any new purchase buttons to my pages. I’m still getting the issue where all of my product pages are blank except one. Why is https://www.battlebrothers.com/product/natural-badger-shaving-brush/
but
https://www.battlebrothers.com/product/black-synthetic-shaving-brush/does not? I can’t seem to find the difference when digging into side by side.
I worked with WooCommerce to see if this was something on their end, they also believe its something in the Enfold theme.
Thank’s for the link to the other thread, I looked through it but not sure if it applies directly.
Hi,
It doesn’t need to be a new product purchase button. As long as there is a product purchase button in the produt, the issue will occur. Please upgrade the theme to version 4.3. The fix is already included there so you don’t need to add it manually.
Best regards,
IsmaelUpdating to 4.3 lead to a catastrophic error! Now the site is completely down without access to the backup though WordPress. Every single admin page says Fatal error: (see Private Content section).
Doesn’t make sense that updating 4.3 corrupts the WordPress theme to an irreversible state. I’m conducting a site backup via server side right now to get it back.
Well, that was stressful. I had Bluehost support helping me with the backup, they confirmed that something during the theme updating process corrupted my site. The site is back up, and I’m back to square one with my problem.
Since upgrading to 4.3, my site has been inoperable. Even restoring it back to older versions, there are problems that continue to plague my site that is theme related! This is getting increasingly frustrating. Is there a time I can schedule dedicated support to work with someone?
Is there a way I can escalate my site issue? I have two major partnership soft openings April 30th with GovX.com and the Patriot Trading Co. Both are going to bring a ton of visitors to my broken site!
- You must be logged in to reply to this topic.