Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1265272

    Hello,

    My website has been running smoothly. I’m running WP 5.5.3 and I have just updated enfold to 4.7.6.4 and now encounter various issues with my website :-(

    A bit of context: My website (link in the private content) is hosted on sitegroud and I use cloudflare as a CDN in between. I’m no expert but have tried several things already. Purging the siteground cache, purging the cloudflare cache, setting cloudflare in development mode, and of course trying out different devices and browsers but the problem seems to continue.

    These issues with the website after the update are e.g.:
    1) I use the page pre loading function –> the pre loader is shown on the website forever
    If I disable the pre loader function various other issues appear:
    2) The cookie consent box is not showing up
    3) The headlines on each page don’t display anymore
    4) The menu is not opening anymore on the mobile website
    5) Various other smaller glitches in the layout

    As I see I have the option to load a backup at siteground level to revert all the changes done through the update but I’m not sure yet whether this would be the right way to do or whether there is another way to solve my issues?

    I would very much appreciate any help from the community! Thanks a lot in advance!!!

    • This topic was modified 5 years, 1 month ago by rehbiskup.
    #1265398

    Hey rehbiskup,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1265418

    Hi Rikard,

    thanks for the quick reply. Login details attached in the private content area.

    • This reply was modified 5 years, 1 month ago by Rikard.
    #1265674

    Hi,

    Thanks for that. The SG Optimizer plugin was creating problems on your site, it doesn’t work when file compression is active in the theme under Enfold->Performance. I turned that off for you, and your site is loading as it should now. Please review it.

    Best regards,
    Rikard

    #1266161

    Hi Rikard,

    works perfectly fine again. Thanks a lot for your support!

    Best regards

    #1266216

    Hi rehbiskup,

    We’re glad to hear that :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Various issues with website after updating to 4.7.6.4’ is closed to new replies.