Viewing 13 posts - 1 through 13 (of 13 total)
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  • June 25, 2020 at 1:51 pm #1225489
    nicolasstelter

    Hi,
    I have various bugs on my landing pages. Symbols, Text-Blocks, animated numbers dont (fully) show up. If I move those objects to the top of my page, they do show up properly. On mobile those issues do not occur. They occur on Desktop only.

    I tried
    reboot my computer
    use Chrome and IE
    clear cache on server
    rebuild page
    deactivate all plugins.

    June 27, 2020 at 3:59 am #1226026
    Rikard

    Hey nicolasstelter,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 27, 2020 at 8:01 am #1226032
    nicolasstelter

    Here you go

    June 29, 2020 at 6:11 am #1226302
    Rikard

    Hi,

    Thanks for that. There are error messages coming from something which looks to be a plugin, please see private. Do you know which plugin could be generating those? If you don’t know then please try disabling all plugins to see if that changes anything.

    Best regards,
    Rikard

    June 29, 2020 at 2:35 pm #1226449
    nicolasstelter

    Hi,
    thank you for the info. I dont know, where I can see that error message.
    Like I said, I already tried to disable all plugin. I tried again and these error still occur.
    You may disable plugins to see if anything changes.

    July 3, 2020 at 9:00 am #1227707
    Ismael

    Hi,

    We are not yet sure why the column animation is not working, so we disabled it temporarily to make the text visible on page. We also tried to adjust the offset value of the waypoint script to trigger the animated number earlier than usual, but it’s still not working.

    Did you add any modifications in the templates?

    Best regards,
    Ismael

    July 3, 2020 at 9:51 am #1227720
    nicolasstelter

    Hi,

    I recently changed servers. These errors occurred on the last server as well.

    Now it’s set up with a fresh WordPress Installation and a fresh enfold Installation. I also did import pages etc. and the enfold custom settings. As far as I can remember I never had any changes other than in the back enfold section of the WordPress backend.

    July 7, 2020 at 11:43 am #1228539
    nicolasstelter

    So, what can I do to fix it?

    July 7, 2020 at 9:35 pm #1228690
    Ismael

    Hi,

    Sorry for the delay. We didn’t really find any errors in the page aside from the duplicated scrollbar. Do you happen to know why the scrollbar is duplicated? Did you add any css modifications?

    Is it possible to clone the site to a sub domain or a staging environment so that we can test it properly?

    Best regards,
    Ismael

    July 7, 2020 at 10:00 pm #1228695
    nicolasstelter

    Sure. I just set up a fresh staging area. Please see private content.

    Actually, I don’t see any scrollbar.

    I did a fresh WordPress installation and imported enfold settings. I may have made some css changes before exporting enfold settings but I cannot remember. I did not make any css costumization in the fresh installation.

    July 10, 2020 at 1:14 pm #1229406
    Ismael

    Hi,

    Thank you for the update.

    The staging site redirects to the live domain alinea when we access it. Would you mind checking it?

    Best regards,
    Ismael

    July 10, 2020 at 1:35 pm #1229414
    nicolasstelter

    Hi,

    that is correct. There is a yellow button on the website that tells you it is a staging site.

    Also I changed the first heading on the main site to “testing” for you to easily be able to confirm it is a staging site.

    July 13, 2020 at 6:20 am #1229845
    Ismael

    Hi,

    Thank you for that info.

    So it turned out that the extra scrollbar really caused the issue. To remove that scrollbar, we added this code in the Quick CSS field.

    html.responsive, .responsive body {
	overflow-x: inherit !important;
}

    Best regards,
    Ismael

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