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  • May 6, 2016 at 12:18 am #628027
    chrrok

    Hello,

    Im using the lastest version of enfold on wordpress 4.42

    The problem affects variable product page.
    While having “Choose an option” selected and pressing “add to cart” button the error notification “Please choose product options…” is not being shown.

    Anyways I’ve seen on Enfold demo shop that while “Choose an option” is selected the “add to cart” button is not visible and in my shop it’s visible all the time. (I haven’t used css to make it visible constantly).

    The notification still doesn’t work when I switch off all external plugins.

    Can you please advise?

    Thank you

    May 10, 2016 at 3:01 am #629570
    Vinay

    Hey chrrok,

    Sorry for the delay, We need to take a closer look at this issue please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • the URL to the login screen
    • a valid username (with full administration capabilities)
    • as well as a password for that username

    Best regards,
    Vinay

    May 10, 2016 at 10:09 am #629777
    chrrok

    Hello,

    Thank you for your reply.

    I have to admit that only changes which I had done in the past were related to recent wordpress/enfold pagination issues, but after the theme update, the files should have been updated.

    Thank you

    May 11, 2016 at 12:21 pm #630629
    Andy

    Hi,

    you are still using an old version of the theme and even an old version of WordPress. Update both and let us know if you still need help afterwards.

    Best regards,
    Andy

    May 11, 2016 at 12:38 pm #630640
    chrrok

    Hi,
    everything is updated now, it didn’t help and the trobule remains

    Best Regards

    May 12, 2016 at 2:04 pm #631376
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    If that does not help: are we allowed to switch off all your plugins by ourselves?

    Best regards,
    Andy

    May 13, 2016 at 10:59 am #631980
    chrrok

    Hi Andy,

    I’ve uploaded the theme over FTP, however I didn’t install the dummy data (I don’t know if it was necessary).
    You can do whatever you need to, I’ve got a backup copy

    Thank you,

    May 16, 2016 at 3:46 pm #633031
    Andy

    Hi,

    did you delete all theme files before uploading them again via FTP? this is important, if there are some corrupted theme files.

    Best regards,
    Andy

    May 17, 2016 at 12:32 pm #633680
    chrrok

    Hi,

    Yes, I did everything manually, do you need ftp access?

    Best Regards

    May 18, 2016 at 12:37 pm #634364
    Andy

    Hey!

    I’ve notified Kriesi about this issue. Thanks for making us aware about it! Hopefully he can find a fix for it soon! Thank for being patient.

    Cheers!
    Andy

    May 31, 2016 at 11:52 am #640843
    chrrok

    Hi Guys,

    Any update with that?

    Thanks

    May 31, 2016 at 12:10 pm #640856
    Andy

    Hi,

    I think the next update is coming soon. Kriesi is working hard on it. Thanks for being patient.

    Best regards,
    Andy

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