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  • December 13, 2018 at 4:42 pm #1044923
    pault9

    Hi
    Have a strange issue
    Am running WP 5.1 and Enfold 4.5 but this issue has been with me a while.
    When I add anything with a long number – a phone number, tel: link or codes used by hubspot for forms, something is deleting the numbers from the page and making those parts disappear!
    Please help – it’s so annoying!
    Paul Thompson

    Welcome

    December 14, 2018 at 2:40 pm #1045287
    Rikard

    Hi Paul,

    Where can we see and reproduce the problem?

    Best regards,
    Rikard

    December 14, 2018 at 2:57 pm #1045296
    pault9

    I don’t know!! When I add numbers to the site using the Avia builder they will be there for a while but then they disappear!!
    I have very few plugins to try and speed the site up but the problem is spurious – it just happens during the editing process

    December 14, 2018 at 3:14 pm #1045301
    pault9

    Log in details below

    December 15, 2018 at 8:21 am #1045586
    Rikard

    Hi,

    Thanks for that, though we will need some kind of example to try out. What should we add and where?

    Best regards,
    Rikard

    December 20, 2018 at 5:33 pm #1047821
    pault9

    Hi Rikard
    The phone number should be 0808 164 2364
    That should appear towards the bottom of the page – at the moment it’s there but if you edit the home page and save, this and the hubspot form will most likely be lost
    It’s a spurious problem so not easy to recreate!
    Thanks

    December 26, 2018 at 11:11 pm #1049114
    Basilis

    Hi,

    Can u show us an example of how you show it from Hubspot? Not sure if it is a different string that is been removed after?

    Best regards,
    Basilis

    January 2, 2019 at 1:52 pm #1049258
    pault9

    The problem isn’t in Hubspot – it’s in WordPress – I’ll add some code below to try and explain;
    In the example – the formid contains a string of numbers, at some point during the editing process that will disappear rendering the script useless
    The same happens to my telephone number in a “tel:08081642364” link or when it’s written in plain text.
    It’s not instant, it happens during the editing process.

    January 3, 2019 at 2:30 pm #1049603
    Mike

    Hi,
    I have taken a look at your hubspot script, and found it was in a text element which is not best, so I moved it into a “code block” element. This could be why you were having issues, please let us know if this helps. I also looked at the phone number but didn’t see any clues to it’s issue, perhaps the script was also causing this issue too.
    We will look again if it keeps happening.

    Best regards,
    Mike

    January 3, 2019 at 2:43 pm #1049608
    pault9

    Thanks
    I’ve tried this in the code block and text! Am not sure what works best… it’s just an annoying spurious thing I need to sort out!!
    I’ll re-post if anything happens

    January 4, 2019 at 1:17 am #1049748
    Mike

    Hi,
    Please do let us know if the phone number changes again, to clarify, you are referring to the phone number in your footer widget, please see the screenshot in Private Content area.

    Best regards,
    Mike

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