Viewing 4 posts - 1 through 4 (of 4 total)
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  • May 26, 2017 at 11:16 am #800079
    Gerry Granshaw
    Guest

    Hi, I checked it would be ok to use an Enfold theme for a new client that I originally bought for another client (who since cancelled their website with us). I checked with you and was told it would be ok to use for someone else. However, when I try to ftp the Enfold folder I get this error message:
    “/public_html/wp-content/themes/enfold/ – error occurred – Unable to create server folder /public_html/wp-content/themes/enfold/. Access denied. The file may not exist, or there could be a permission problem. Make sure you have proper authorization on the server and the server is properly configured.
    wp-content:themes:enfold:index.php – user cancelled”

    …………

    Does ‘user cancelled’ mean you need to give me permission to use this for another domain?

    Thanks
    Gerry

    May 26, 2017 at 12:45 pm #800111
    Yigit

    Hey Gerry,

    Thanks for contacting us!

    Please contact your hosting provider and they should be able to help you with permission issue you are having :)

    Best regards,
    Yigit

    May 26, 2017 at 1:00 pm #800117
    obimedia2

    Ok, thanks.

    May 26, 2017 at 1:02 pm #800118
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Best regards,
    Yigit

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