User roles not working

Hi, I just purchased a new license to get support so kindly help me fix this ASAP.

Adding any role on wordpress – except admin – not work. Example, author or shop manager not working.

Specifically, I am trying to add Shop manager but I see this happens also with author or other roles that should have admin access.

Basically, the issue is that when the new role logs in, if he goes to wp-admin, he gets redirected to homepage.

So the login works, but the roles are unable to access the admin dashboard. Find in private filed login credentials as well as a video example.