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  • #928984

    Hello Team Kriesi,

    I tried updating ENFOLD due to the INSTAGRAM WIDGET not working.
    But the update has caused more damage than good.
    My website is down. I can’t even log into my wordpress admin.

    THE ERROR MESSAGES FROM WHEN I TRY TO OPEN THE WEBSITE OR WP ADMIN—
    Warning: require_once(config-wordpress-seo/config.php): failed to open stream: No such file or directory in /home/*****/public_html/wp-content/themes/enfold/functions.php on line 493
    Fatal error: require_once(): Failed opening required ‘config-wordpress-seo/config.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/*****/public_html/wp-content/themes/enfold/functions.php on line 493

    I am sorry to have to open up another thread, but I have been browsing the forums looking for answers I can use to solve this for myself and no luck. No one has responded to my post either, yet newer posts are being responded to.

    I got ENFOLD because I thought it would be helpful for someone like me who isn’t a web developer. And now, I am quite disappointed as a simple update has rendered my site dead. I need help urgently as there is an event running for the next few weeks and new clients are all asking for the website, to get updates, see more work, and for our directions.

    I was at least able to export the theme settings [via wordpress], as well as the wp folder containing all the posts & pages [via phpMyAdmin].

    Please, someone, help. I would really appreciate it.

    #929236

    Hey M. Cat,

    I have answered your ticket earlier. Opening multiple tickets for the same issue will cause more delay.

    I assure you that our support is always there to help you deliver faster assistance. Please check your previous ticket for a workaround.

    Closing the duplicate ticket.

    Best regards,
    Vinay

Viewing 2 posts - 1 through 2 (of 2 total)
  • The topic ‘URGENT— Updated Enfold, now the website and wordpress admin are not working.’ is closed to new replies.