Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • May 11, 2017 at 4:36 pm #791718
    tremblayly

    Hi

    When wholesale orders are placed the tax is not being added to these orders. Retail orders work just fine. I’ve been working with the developer of the Wholesale Suite plugins bundle to troubleshoot the issue on my staging area.

    My first step was to deactivate the Enfold theme and right away the taxes were calculated correctly. I reactivated the Enfold theme and deactivated all of the plugins that I could deactivate while I troubleshooting further. The taxes still were not calculated With plugins deactivated, as soon as I switch to the default to the Twenty Seventeen theme, the tax gets calculated correctly.

    Please help figure you what’s happening with the Enfold theme and wholesale taxes on my staging area so I can fix the production site as soon as possible.

    I have included login credentials in the private area to expedite the troubleshooting.

    Thank you
    Lyse

    May 12, 2017 at 4:47 pm #792395
    tremblayly

    Hi

    I’m still receiving wholesale orders without tax being applied.

    Is anyone available to look at this today?

    Thanks
    Lyse

    May 12, 2017 at 6:14 pm #792432
    Andy

    Hi,

    unfortunately we can’t do much, as we have no experience with this plugin. If the plugin’s author can’t help you, then we recommend to use a different plugin, like WooCommerce, which is fully compatible with Enfold.

    Best regards,
    Andy

    May 12, 2017 at 6:24 pm #792436
    tremblayly

    Hi Andy,

    When I activate the Enfold theme that’s when I get the issue.

    I have been using the Wholesale Suite plugins with the Enfold theme on two of my websites without any issues until the last theme update. One website I used it for 2+ years now and this one for 1.5 years. I use WooCommerce along with this plugin and have been very happy with great support when I needed. These are premium plugins.

    Please help troubleshoot where the Enfold theme may have a conflict.

    Thanks
    Lyse

    May 12, 2017 at 9:32 pm #792507
    tremblayly

    Hi Andy,

    Just upgraded my production site to WooCommerce 3.0, ran the DB updater, and saw that the tax was now being charged. I pushed it to my staging area and get the same results. I’m happy it displays the taxes for wholesale customers now and I’m not going to try to find why this works now.

    Thank you for wanting to pursue this issue further. I really appreciate your efforts.

    Lyse

    May 13, 2017 at 5:53 am #792627
    Rikard

    Hi Lyse,

    Thanks for the feedback, so I’m guessing you got the problem fixed?

    Best regards,
    Rikard

    May 13, 2017 at 4:37 pm #792743
    tremblayly

    Hi Rikard,

    Yes this one resolved itself with upgrading to WooCommerce v3.0. I have other issues I’m dealing with in other tickets.

    Thanks
    Lyse

    May 14, 2017 at 12:16 am #792837
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    Best regards,
    Mike

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘URGENT – Tax not being applied on wholesale orders’ is closed to new replies.