Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • October 7, 2021 at 6:38 pm #1323971
    covert spain

    Pls can you contact me ASAP, I sent the login details in a ticket in this support forum but no registration of the ticket opened in my dashboard and no reply from you…. Need urgently you to contact me or respond to my ticket.
    many thanks

    October 7, 2021 at 6:44 pm #1323972
    covert spain
    This reply has been marked as private.
    October 7, 2021 at 7:09 pm #1323980
    Yigit

    Hi,

    Thanks for contacting us!

    I checked your profile and this seems to be the only thread you have started.

    That being said, it seems to be related to UberMenu. I went to Appearance > UberMenu > Automatic Integration Theme Location and unchecked “Enfold Child Footer Menu” and that helped.

    Please review your website :)

    Cheers!
    Yigit

    October 7, 2021 at 8:02 pm #1323984
    covert spain
    This reply has been marked as private.
    October 7, 2021 at 8:14 pm #1323987
    Yigit

    Hi,

    I went to Appearance > Widgets and noticed that 5th footer widget area was empty. I moved Image and Custom HTML widgets from 1st footer column to 5th footer column.

    Please review your website :)

    Regards,
    Yigit

    October 7, 2021 at 8:28 pm #1323990
    covert spain
    This reply has been marked as private.
    October 7, 2021 at 8:36 pm #1323991
    covert spain
    This reply has been marked as private.
    October 7, 2021 at 8:55 pm #1323992
    Yigit

    Hi,

    I moved your widgets from 1st footer column to the 5th footer columns in Appearance > Widgets on this installation as well. Please review your website :)

    Best regards,
    Yigit

    October 7, 2021 at 9:25 pm #1323998
    covert spain
    This reply has been marked as private.
    October 8, 2021 at 9:06 am #1324062
    covert spain
    This reply has been marked as private.
    October 8, 2021 at 12:36 pm #1324087
    Yigit

    Hi,

    My last reply was regarding your UK site.

    I have logged into it once again, went to Enfold theme options > Performance, disabled CSS file merging and compression, purged cache in SG, enabled CSS file merging and compression once again.

    Please review your website :)

    Best regards,
    Yigit

    October 8, 2021 at 1:28 pm #1324098
    covert spain

    Thanks, all good, excellent. will keep using enfold for other projects

    October 8, 2021 at 1:29 pm #1324099
    Yigit

    Hi,

    You are welcome! :)

    For your information, you can take a look at Enfold documentation here – https://kriesi.at/documentation/enfold/

    If you have any other questions or issues, feel free to start a new thread under Enfold sub forum and we will gladly try to help you :)

    Enjoy the rest of your day!

    Best regards,
    Yigit

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Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Urgent support need, opened a ticket yesterday, no reply what so ever.’ is closed to new replies.