Viewing 6 posts - 1 through 6 (of 6 total)
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    Posts
  • February 10, 2020 at 3:51 pm #1183107
    phamosa

    Hi,

    since the update yesterday, the HOME of our website is totally “destroyed” because of the fullscreen slider on top which is not working correctly anymore.
    The photos are spread all over the website in below.
    Can you please check?
    I cannot leave it like this for long but will have to upload backup..

    Thanks
    Carolin

    February 10, 2020 at 8:19 pm #1183219
    Victoria

    Hey Carolin,

    Can you disable caching and minification for now?

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    February 10, 2020 at 9:56 pm #1183287
    phamosa

    Hi Victoria,

    I disabled WP Fastest Cache for now.
    Please find credentials below.

    I just saw that there is a new version out today?

    Thanks for your help
    Carolin

    • This reply was modified 4 years, 10 months ago by phamosa.
    February 11, 2020 at 2:06 pm #1183475
    Rikard

    Hi,

    Thanks for that. I selected to delete the old CSS and JS files under Enfold->Performance and it’s working as it should after that. If you don’t see any changes then please try to load the site in an incognito/private window.

    Best regards,
    Rikard

    February 11, 2020 at 4:53 pm #1183582
    phamosa

    Excellent, thank you Rikard! So I can reactivate the WP Fastest Cache Plugin and the plugin wasn’t the origin of the issue?
    Thanks again for your excellent support!

    Best
    Carolin

    February 11, 2020 at 5:03 pm #1183590
    Jordan Shannon

    Hi,

    Yes the browser may have cached the site and caused the issue. Deactivate the plugin, clear the cache, and reactivate the plugin.

    Best regards,
    Jordan Shannon

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