Viewing 4 posts - 1 through 4 (of 4 total)
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  • March 17, 2025 at 1:34 pm #1479537
    Sandra Williams
    Guest

    I recently purchased extended support for the Enfold theme, but when enrolling my email, I mistakenly entered the wrong address. Unfortunately, the system does not allow me to correct or update it, preventing me from logging in and submitting a support ticket.

    Could you please assist me in updating my email or provide an alternative way to access support? Your help would be greatly appreciated.

    Thank you in advance for your prompt assistance.

    Best regards,
    Sandra Williams

    March 17, 2025 at 2:04 pm #1479542
    Rikard

    Hey Sandra,

    I have edited your user account before, the email is correct. Please try logging in with your email and password.

    Best regards,
    Rikard

    March 17, 2025 at 7:49 pm #1479564
    sandra_m_williams
    This reply has been marked as private.
    March 18, 2025 at 12:16 am #1479576
    Ismael

    Hi,

    Thank you for the update.

    You can open a new ticket here: https://kriesi.at/support/forum/enfold/#new-post

    Best regards,
    Ismael

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