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AuthorPosts
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October 5, 2017 at 4:53 pm #860659
Urgent Please! I purchased 5 enfold themes: none of the 5 purchase codes will let me activate my layer slider. I get “invalid purchase code.”
I tried to submit a support ticket to layer slider but I can’t with out a valid purchase code. Ive attached my purchase codesOctober 5, 2017 at 6:24 pm #860688Hi,
Thanks for contacting us!
Since LayerSlider is bundled in Enfold, users do not receive separate license for it. When there is a new LayerSlider update, we test it on our theme and then include it in an Enfold update :)
Let us know if you have any other questions or issues
Regards,
YigitOctober 5, 2017 at 10:59 pm #860769I just purchased the Enfold theme and have used it before with no issues. But the Advanced Layerslider is not working with the new install and asks for a purchase code. I understand that I don’t need this because it came with the enfold bundle, but how do I get the slider to work? I have the latest version of WordPress installed, 4.8.2.
Thanks,
EileenOctober 5, 2017 at 11:48 pm #860782Hi,
Is the LayerSlider element accessible from the ALB?
Best regards,
Jordan ShannonOctober 6, 2017 at 4:38 pm #861071This reply has been marked as private.October 6, 2017 at 4:57 pm #861078Hi,
Please make sure that you are using the latest version of the theme which is currently 4.1.2 – http://kriesi.at/documentation/enfold/updating-your-theme-files/. If that too does not help, please create a temporary admin login and post it here privately so we can look into it.
Best regards,
YigitOctober 6, 2017 at 5:06 pm #861084Hello, Yigit,
The theme is the latest version, just purchased and downloaded yesterday. Here is the login info.
Thanks,
Eileen- This reply was modified 7 years ago by Rikard.
October 8, 2017 at 6:30 am #861483Hi,
Thanks for the login details. I’m not sure where exactly what problems you are having, I created a test page and the LayerSlider seems to work just fine there, please see private.
Best regards,
RikardOctober 10, 2017 at 1:33 am #862203This reply has been marked as private.October 10, 2017 at 5:45 am #862263Hi,
As Rikard mentioned above, unfortunately I’m not having an issue either. Perhaps try within a different browser, or with all plugins deactivated to see if thie issue resolves.
Best regards,
Jordan ShannonOctober 11, 2017 at 4:53 pm #862958This reply has been marked as private.October 11, 2017 at 9:25 pm #863024This reply has been marked as private.October 11, 2017 at 10:34 pm #863042Hi,
Yes it very well could be. If you have a local install, you can download the previous version and see if the issue resolves.
Best regards,
Jordan Shannon -
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