Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 24, 2020 at 3:16 am #1240224
    tremblayly

    Hi
    I’m not sure what’s happened but my website here: https://silviafindings.com is not displaying correctly at all.
    I copied my production site over to my staging server and found that one plugin was causing a WC cart display issue. I deactivated the plugin on both the production and staging sites, but my production site is a mess, yet the staging is fine.
    Can I get help urgently as this is Sunday and more customers will be on the site tomorrow.

    I have included admin credentials to expedite resolution.

    Much appreciated.

    August 24, 2020 at 4:49 am #1240236
    Nikko

    Hey tremblayly,

    Thanks for giving us admin access. :)
    The issue should be fixed, the problem seems to be due to caching.
    When I logged in, there were 2 weird things I noticed, the theme options were doubled and could not switch to the parent theme.
    But it was fixed after I Purged All Caches in WP Engine > General Settings, then the issues in the frontend was fixed after flushing out the cache in Autoptimize.

    Best regards,
    Nikko

    August 24, 2020 at 4:55 am #1240241
    tremblayly

    Hi Nikko,

    I had purged all cache the same way you did, but nothing changed. Weird indeed.
    But thank you so very much for looking at my issue so promptly.
    You guys are amazing!

    Appreciate you’re help so much.
    Lyse

    August 24, 2020 at 5:25 am #1240247
    Nikko

    Hi Lyse,

    I think it may have taken some time to purge the cache. :)
    We’re glad that we could help you and we appreciate your kind words.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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