Viewing 16 posts - 1 through 16 (of 16 total)
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    Posts
  • October 17, 2018 at 9:39 pm #1023015
    educatedathlete

    Hello,
    I need help urgently. I have Maintenance Mode on my website but it seems it is not working. I have had several people tell me they are not being redirected as they should be and get an error instead.

    October 19, 2018 at 4:10 pm #1023987
    Ismael

    Hey educatedathlete,

    Thank you for using Enfold.

    The site requires authentication. Please post it in the private field. How did you set the maintenance mode?

    Best regards,
    Ismael

    October 22, 2018 at 11:46 am #1024793
    educatedathlete

    Hi Ismal,
    I can create an account for you if you need it. I set it to maintenance mode through the Enfold child theme settings checkbox: Enfold Child Theme > Theme Settings > Maintenance Mode. Then I set Redirect all users to this page: coming soon.

    October 23, 2018 at 1:16 pm #1025394
    Ismael

    Hi,

    Thanks for the update. We need the htaccess authentication in order to see the site. Please post in the private field.

    Best regards,
    Ismael

    October 23, 2018 at 2:06 pm #1025411
    educatedathlete

    Hi Ismael,
    I’m sorry but I don’t know what that is. How can I give you access?
    Thanks,

    Chris

    October 23, 2018 at 2:46 pm #1025438
    Ismael

    Hi,

    I am referring to this authentication.

    // https://stackoverflow.com/questions/36452339/password-protect-website-with-htaccess-and-htpasswd-error-could-not-open

    Please ask your hosting provider for that info. Or check the wp root directory where the htaccess or the .htpasswds files are located.

    Best regards,
    Ismael

    October 23, 2018 at 3:00 pm #1025447
    educatedathlete
    This reply has been marked as private.
    October 24, 2018 at 2:48 am #1025722
    Ismael

    Hi,

    The actual htaccess authentication info is inside the “/home2/theeduf8/.htpasswds/” file. Please post the content of that file in the private field.

    Best regards,
    Ismael

    October 24, 2018 at 2:39 pm #1025912
    educatedathlete
    This reply has been marked as private.
    October 24, 2018 at 7:57 pm #1026076
    Victoria

    Hi educatedathlete,

    Best regards,
    Victoria

    October 24, 2018 at 8:02 pm #1026081
    educatedathlete
    This reply has been marked as private.
    October 26, 2018 at 5:18 am #1026621
    Ismael

    Hi,

    Did you set up the htaccess authentication? Please ask your hosting provider for that info or post the FTP details in the private field so that we can check the root directory of your installation.

    This is what we need in order to access the site: https://imgur.com/a/ycz8LZk

    Best regards,
    Ismael

    October 26, 2018 at 7:07 am #1026641
    educatedathlete
    This reply has been marked as private.
    October 29, 2018 at 5:30 am #1027375
    Ismael

    Hi,

    That info takes me a to blank directory in your file server. Please make sure that it has access to the WP root directory or the public_html folder. You should contact your hosting provider.

    Best regards,
    Ismael

    November 3, 2018 at 12:32 am #1029384
    educatedathlete
    This reply has been marked as private.
    November 6, 2018 at 5:12 am #1030183
    Ismael

    Hi,

    The site is loading properly on my end now. Is the maintenance mode still on? I can’t check it because the previous WP login credentials are no longer working.

    Best regards,
    Ismael

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