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  • September 29, 2021 at 11:08 am #1322782
    Munford

    Hi I just updated my site to 4.8.6.3 and tried out the new footer option, which didn’t work, and then changed it back to the default (scroll with page) but the footer is not displaying. I deleted the cache, tried a few options, but it’s gone. Can you help me with this? Can I revert to the previous version of ENFOLD – my newest backup would mean I would lose some recent work. HELP!

    • This topic was modified 3 years, 2 months ago by Munford.
    September 29, 2021 at 11:30 am #1322790
    Guenni007

    do you have a footer.php in your child-themes folder ?

    September 29, 2021 at 11:34 am #1322792
    Munford

    no I don’t

    September 29, 2021 at 11:50 am #1322794
    Munford
    This reply has been marked as private.
    September 30, 2021 at 5:45 am #1322926
    Rikard

    Hi,

    Thanks for the update. I see that you have rolled back your site to the previous version, would you be able to update on a staging site so that we can see the actual problem please? If not, then please let us know what exactly we need to do in order to reproduce this problem.

    Best regards,
    Rikard

    September 30, 2021 at 10:48 am #1322954
    Munford

    Hi Rikard,

    I can’t really make a staging site for that site, but all I did was install the update, go to the footer area, choose the new option (in beta). saved it and looked at the site but the footer was gray (missing content). I changed the footer option back to default (scroll) but my footer didn’t return. Tried clearing cache, changing other options (strectched option, boxed option) but the footer would not display again. I rolled back to a previous version.

    best
    Nancy

    September 30, 2021 at 12:31 pm #1322966
    Yigit

    Hi Nancy,

    Have you modified header.php file on your child theme? All 4 websites I have seen with this issue so far had modified header.php file on their child theme. You could test it quickly by switching to Enfold parent theme temporarily :)

    If you have header.php file on your child theme, you can simply copy a fresh header.php file from Enfold 4.8.6.3 and re-apply the modifications on your child theme.

    Regards,
    Yigit

    December 13, 2021 at 9:39 pm #1332661
    Munford

    Thanks you can close this thread

    December 14, 2021 at 5:49 am #1332707
    Ismael

    Hi,

    Great! Glad we could be of help. Please feel free to open another thread if you need anything else. We will close this one for now.

    Have a nice day.

    Best regards,
    Ismael

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  • The topic ‘URGENT: LOST FOOTER WITH UPDATE’ is closed to new replies.