Urgent Issue – Slider on Homepage Not Initializing – Enfold – Responsive Multi-

Hello Rikard,
Thanks a mill for your previous email. The issues is resolved now but I’m writing to report an issue I’m experiencing with the blog functionality of your template on our website.
The problem is that instead of displaying the expected “Blog List” layout, the system is incorrectly loading the “Single Post” view. This is happening on the main blog page (and potentially other archive pages) where a list of recent posts should be displayed.
I have thoroughly reviewed the WordPress settings related to the blog page, including the assigned template and reading settings, and everything appears to be configured correctly for a blog list display. Despite this, the single post template is being rendered.
Could you please investigate this issue at your earliest convenience? This is impacting our ability to effectively present our blog content to our audience. Please let me know if you require any specific information or access details from our end to help diagnose the problem.
Thank you for your time and assistance.
Best,
Kasia Forest

Hello Ismael, I have re-verified all WordPress settings related to the blog page, including the assigned template and reading settings, and can confirm that everything is configured correctly for a blog list display. This issue persists despite the correct configuration.

To facilitate a more direct investigation, I have created a temporary administrator account for you to log in and examine the setup firsthand. The credentials are as follows:

(moved to private field)

Please use these credentials to log in to the WordPress admin panel and diagnose the problem.

Could you also please let me know if you require FTP access to the site? I can provide those details if necessary for your troubleshooting process.

We are eager to resolve this issue as it is affecting the presentation of our blog content. Thank you for your prompt attention to this matter.

Best,
Kasia

• This reply was modified 1 month, 2 weeks ago by Ismael. Reason: moved login info

Hello Ismael,

After the recent WP and template update, I’m unable to edit content using the Advanced Layout Editor. The entire editable section is hidden, and I have to resize it by adjusting the bar. Once I expand the window, I can’t scroll the page to edit the content properly. Please assist me with this issue.

https://lucynashinaya.com/wp-admin/post.php?post=4841&action=edit

Thanks a lot for all your help!

Kasia

Hi Rikard,

Thanks for the suggestion. However, this issue cannot be caused by an outdated theme or an unregistered licence.

The Enfold theme on this site is already running the latest version (7.1), and the theme licence is definitely registered and active. I double-checked both of these points before reaching out.

Could there be another potential cause we should investigate?

Best regards,
Kasia Forest

Hi Isamael,

Thanks a mill. It is working now and I can edit the website.

I wanted to ask whether it would be possible to adjust the layout of the template slightly. Specifically, we’ve noticed that on the Home Page the “Promotion” button overlaps with the product name when the product title is long. Would your team be able to modify the template so that the button is repositioned or the layout is adjusted to avoid this issue?

Looking forward to your feedback, and thank you again for your assistance.

Best regards,
Kasia

Hi Ismael,

Perfect! We will add this code.

There is a responsiveness issue on the website. When three elements are placed side-by-side on a desktop, they do not display correctly on mobile devices. Please see the screenshots.

Best,
Kasia