Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 8, 2018 at 3:42 pm #923921
    johnniemeijer

    Hello,
    I updated Enfold and now I don’t see my website anymore. I’m getting a http 500 error.
    Help urgently requested.

    Kind regards, John Niemeijer

    • This topic was modified 6 years, 8 months ago by johnniemeijer.
    March 9, 2018 at 5:40 am #924259
    Rikard

    Hey johnniemeijer,

    Could you try to restore your site from a backup? If you should need to revert to an earlier version then you can find the theme files in private. http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    March 9, 2018 at 11:54 am #924427
    johnniemeijer

    Hello Rikard,

    Thank you for your message. I have uploaded the theme files you sent, but it’s still the same. I changed the theme to default and now something is visible. Of course, this looks terrible, but I suppose this means that the fault is not in WordPress, but in the update of Enfold. Could you please have a look in the files (see private)?

    Hope to hear from you soon,

    best regards, John

    • This reply was modified 6 years, 8 months ago by johnniemeijer.
    March 9, 2018 at 3:45 pm #924559
    Victoria

    Hi johnniemeijer,

    Can you please check server log for error?
    Here is where to find it

    The WordPress Error Log is your Friend

    Best regards,
    Victoria

    March 9, 2018 at 4:07 pm #924587
    johnniemeijer

    I solved it by:
    – updating PHP to 5.6;
    – installing a very old version of Enfold (which I fortunately saved), which made it partly going again;
    – updating this to the latest Enfold version.

    I must say, a bit more help from support would have been welcome. There seem to be quite a lot of problems with updating.

    March 10, 2018 at 8:04 am #924864
    Rikard

    Hi,

    Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    March 10, 2018 at 3:55 pm #924942
    johnniemeijer

    Hello Rikard,

    The site is up and running again. We can close the topic.

    Best regards, John

    March 10, 2018 at 9:39 pm #925025
    Mike

    Hi,
    Glad it is resolved, we will close this now. Thank you for using Enfold.

    Best regards,
    Mike

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Urgent – http 500 error after update’ is closed to new replies.