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Hello, please help! My entire website is down/not working. I can’t even post to the Kriesi website for support even though I thought the product I purchased had lifetime support. It appears somehow the Enfold theme was deleted from my website, but I haven’t even logged in or changed anything. It appears the Enfold Child theme is still there, but the main Enfold Parent theme is not.
There is an error message on the Appearance tab in WordPress that says: “Broken Themes. The following themes are installed, but incomplete. Name: Enfold Description: stylesheet is missing.” There is now an option to install the Enfold theme again on the Envato Market tab, but when I try to install the Enfold theme again is gives an error: “Destination folder already exists. /var/www/wp-content/themes/enfold/ Theme install failed.”. I tried clearing the cache, then re-installing, I tried from different browsers, and other problem solving and nothing seems to work.
The Enfold theme on my website seems to constantly have issues in regards to updates and I appreciate your help getting it working correctly. Please help make whatever urgent fixes are required to get the website working again (info shared in private content). I am unable to access the site by FTP or to upload files etc. due to personal matters I am still attending to and greatly appreciate your help. Thank you very much.
Hey john,
You can simply download the theme from your Themeforest account, then upload it to WordPress under Appearance.
Best regards,
RikardHey Rikard. Thank you for your response, but that does not help and I am unable to do that. Where did the Enfold theme go or how was it deleted in the first place? I never logged in or made any changes, but the Enfold theme just disappeared and my website all of a sudden was not working. As mentioned, when I tried re-installing the theme today I received the above errors. Did you see the errors the website was showing that I mentioned above when you were logged in? Can you please fix? I don’t have access to the FTP info now and have spent hours just trying to log into Kriesi website and contact support.Thank you.
???
,My website is still down and I haven’t received a response to the questions above or a fix to the theme/website. Can you please fix it with the access that was provided or not? It is urgent, the website is not functioning. Thank you.
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