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I am writing here because I cannot find out how to ask for support via you anywhere else…we have just bought Enfold theme (and noted the 6 months free support)…I can’t even upload the theme to WordPress – I get an Error Message saying: “The link you followed has expired.
Please try again.” I’ve tried both the Enfold.zip and the full themeforest-etcetcetc.zip, same message…I need urgent help on this as we need to get our site up and running…please email me at (Email address hidden if logged out) to suggest what to do or how to access Kriesi support…thanks :)Hey Gareth Strangemore-Jones,
For technical support please register here kriesi.at/support/register with your item purchase code .Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
We will be more than happy to assist, when you create your support ticket for this issue, Please include a admin login & FTP access in the Private Content area so we can examine why you are having trouble installing the theme.
Best regards,
Mike
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