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Background:
I tried to update the theme and it returned a critical error.
I then tried to restore a backup and this is the error that I came across.
Now, I am stuck in recovery mode with no theme active and I have students logging onto the site in the next 12 hours. Please help :(
Error Details
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An error of type E_ERROR was caused in line 628 of the file /usr/www/users/learnsaxrb/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/columns/columns.php. Error message: Uncaught Error: Call to undefined method Avia_Popup_Templates::get_border_styles_options() in /usr/www/users/learnsaxrb/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/columns/columns.php:628
Stack trace:
#0 /usr/www/users/learnsaxrb/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(1088): avia_sc_columns->register_dynamic_templates()
#1 /usr/www/users/learnsaxrb/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(98): aviaShortcodeTemplate->extra_config()
#2 /usr/www/users/learnsaxrb/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/columns/columns.php(128): aviaShortcodeTemplate->__construct(Object(AviaBuilder))
#3 /usr/www/users/learnsaxrb/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php(1532): avia_sc_columns->__construct(Object(AviaBuilder))
#4 /usr/www/users/learnsaxrb/wp-content/themes/enfold/config-templatebuilder/aviaDo you use Enfold Child Theme? If so, I would download a fresh installation file of Enfold and replace it with the damaged one via ftp.
https://kriesi.at/documentation/enfold/install-enfold-theme/#ftp-install
Do you have done any changes on the files? As I can see all errors are located in /config-templatebuilder/
Maybe you want to try to replace the folder only? If you have a backup, there should be no risk. But I can’t guarantee anything, because I don’t know your installation / backup. I’m just participant here.My last ditch effort (which I am currently busy doing) is to replace all folders from a backup taken 3 days ago when the site was 100%. If that does not work – then I don’t really have a clue as to what else to do. Will keep you posted – and thanks for participating!
A full backup contains all files + database. When you just replace the files, your backup is probably not working, because it’s still connected to the new database version.
If you have all files + database from the last working version, I would create a sub domain and install the full backup.
Without ftp and admin access to your website its hard to figure out. When I have issues like that, I do a clean install of WordPress and Enfold and connect my database.
Update: Swapping all the files from my previous backup worked but my Enfold Theme Version is on 4.7.2 (previous website manager just did not bother updating the theme or plugins)
I agree – will probably need to test the updates on a staging environment before pushing it live. Thanks for the suggestions
Hi 19digital,
Thanks for the login details. I had a look at your site, and it seems like you have restored a backup, and that your site is working as it should? If you should need further help with this, then please try copying the site to a staging area, and update there first. If you have server error logs, then please share them with us as well.
Thanks to @dern1ck for helping out :-)
Best regards,
Rikard
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