Tagged: urgent help needed
Hi,
My homepage suddenly looks totally different, both on pc as on mobile. Has there be an update or something? In the back end everything looks normal.
Yesterday it was still normal. Can you please chck what kind of error is taking place?
Thank you in advance!
Hey Anouk,
Thank you for the inquiry.
The home page seems to be responding correctly on mobile view. Have you tried purging the cache or clearing the browser history? Please provide a screenshot using Savvyify, Imgur, or Dropbox.
Best regards,
Ismael
Hi Ismael,
Unfortunately, also on a mobile divice it looks not normal. It has nothing to do with loading because the page is loading.
But: the colours have changed, the layout has changed, video’s are gone. This is the same on pc as mobile.
I cleared the cache and restarted my devices but the issue is still the same.
Since I use this website I have never experienced this before and the funny thing is, I did not even work on my website. Monday everything looked still normal. Tuesday I coincidentally figured out something was wrong.
Thanks for your help!
Best wishes, Anouk
Hi,
Thank you for the update.
We’ve noticed that the stylesheets are compressed or minified with a different file name (style-static). Did you install a different file compression plugin? This issue might be due to the file compression plugin or its settings. Please consider disabling the compression and cache plugin temporarily. Then, toggle the Enfold > Performance > File Compression or turn it off completely.
Best regards,
Ismael