Viewing 17 posts - 1 through 17 (of 17 total)
  • Author
    Posts
  • January 17, 2019 at 5:01 pm #1055069
    oliverrees

    Not sure why this is happening. Jpegs are working fine. .PNGs are not working at all.

    January 18, 2019 at 5:49 pm #1055546
    oliverrees

    Uploading .png file results in HTTP error – any help please?

    January 18, 2019 at 8:00 pm #1055649
    Victoria

    Hi oliverrees,

    Could you please attach some screenshots of the issue?

    Best regards,
    Victoria

    January 22, 2019 at 6:04 pm #1057359
    oliverrees

    Here is both the image and a screenshot of the error.

    • This reply was modified 5 years, 11 months ago by oliverrees.
    January 22, 2019 at 6:05 pm #1057360
    oliverrees

    Here is both the image and a screenshot of the image

    January 22, 2019 at 6:09 pm #1057363
    oliverrees

    The image then appears nonetheless within my media library, but as a greyed out box, and when added to a fullscreen slider as an image, does not appear despite being selected.

    January 22, 2019 at 8:21 pm #1057422
    Victoria

    Hi oliverrees,

    Here is an article with solutions for you
    https://www.hostinger.com/tutorials/http-error-when-uploading-images-to-wordpress#gref

    If you need further assistance please let us know.
    Best regards,
    Victoria

    January 24, 2019 at 6:21 pm #1058271
    oliverrees

    Can you please confirm to me the answers to the following questions:

    1. When a .PNG is uploaded is it usual that I can only see a greyed out box in my media library, as opposed a thumbnail of the image?
    2. Are .PNG files compatible with full-page sliders? Because if they are not, I might as well just convert to .jpeg files.

    Kind regards,

    Oliver

    January 25, 2019 at 9:12 am #1058562
    Rikard

    Hi Oliver,

    PNG images are fully supported and they should not result in any grey boxes etc. If you need further help then let us know where we can reproduce the problem.

    Best regards,
    Rikard

    January 25, 2019 at 6:08 pm #1058830
    oliverrees

    Hello Rikard,

    How will you replicate the problem? What do you need from me?

    Thank you,

    Oliver

    January 27, 2019 at 7:59 am #1059307
    Rikard

    Hi Oliver,

    Access to your site for instance, and an example image which fails when you try it?

    Best regards,
    Rikard

    January 29, 2019 at 10:53 am #1059931
    oliverrees

    Hello Rikard,

    You are more than welcome to access my site, how can I give you access?

    The image I uploaded is the .png file that is listed on the link I added above.

    Kind regards,

    Oliver

    February 1, 2019 at 6:55 am #1061386
    Rikard

    Hi Oliver,

    You can post login details in the private content box of your reply, the image can be uploaded to for instance imgur, dropbox or a similar service.

    Best regards,
    Rikard

    February 1, 2019 at 5:21 pm #1061614
    oliverrees

    Hello Rikard,

    Thank you for your message.

    The image I tried to upload is: Here

    I look forward to your reply,

    Kind regards,

    Oliver

    • This reply was modified 5 years, 10 months ago by oliverrees.
    February 3, 2019 at 7:41 am #1062125
    Rikard

    Hi Oliver,

    Thanks for that, I get the same problem on my end unfortunately. I see that your server is responding with a 503 error on several resources on the upload page. Since this is core WordPress functionality and the problem is coming from the server then I would advice you to contact your hosting provider about the problem, they should be able to fix this for you.

    Best regards,
    Rikard

    February 4, 2019 at 5:40 pm #1062758
    oliverrees

    Fantastic news – godaddy have sorted whatever the problem was – all working now :)

    Thank you for your assistance Rikard

    February 4, 2019 at 7:47 pm #1062815
    Nikko

    Hi oliverrees,

    Glad that this is sorted out :)
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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