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  • #948200

    Hey guys,

    This evening I wanted to do some work on my new site, however the avia site builder didn’t work. I saw a new updated deployed and I figured that would solve my troubles.
    Unfortunately I could not update through the theme settings, when I tried to enter the relevant data it said it could not save settings and that I should reload. That did not work.

    Fortunately, I managed to download the newest version from themeforest and using the instruction video i found from you guys (https://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/), I uploaded the theme via FTP. However as soon as the upload finished, my entire site went down with a http error 500.

    For my website I used the following plugins, besides the ” out of the box” plugins
    – Google Tag manager
    – Ubermenu (for which I did create a child theme to fix some issues, following the steps published by the plugin).

    Is there any way you guys can help me? My knowledge of wordpress/website building is at it’s limits to fix this myself unfortunately. Thanks!

    I have included all relevant data in the private content section such as ftp login, website adress.

    • This topic was modified 6 years, 6 months ago by maxvdw.
    #948208

    Update: It seems I fixed it.

    Now I hate people who post “solved” without telling other people how, so I won’t be one of those people:

    I was reading other threads, with similar problems, in one of them someone said “4.3 broke my site”. Moderator Yigit replied telling the user to delete that file.

    I decided to do the same, I deleted the file ” events_upcoming.php”, which is found in /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_upcoming/.

    It worked! :)

    So for now, you can mark this as solved.

    #948591

    Hi maxvdw,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

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