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I have users upload images through another plugin into their profile on the front end. When they press the button to open the upload button which should open media/upload window on it just scrolls the page all the way to the top. This does not happen if I change to a different theme. This worked on 4.2.6.
Can I get 4.2.6 so I can revert to that version?
Hey agolden85,
Could you please give us a link to your website, we need more context to be able to help you.
Best regards,
VictoriaHi agolden85,
If you recently updated enfold theme to 4.2.6 and get an HTTP 500 error here is what you should do to resolve this issue:
1. Deactivate all plugins.
2. Update the PHP version being used by your hosting server to PHP 7 by getting in touch with your hosting company.
Access your site with FTP or log in to your control panel and access the site via File Manager and perform the below steps:
3. Replace the header.php file in wp-content/themes/enfold folder with an updated version of the header.php file.
4. Access your WordPress site root folder and rename the current .htaccess file to .htaccess.bak. Login to WordPress admin area go to settings > permalinks > select “Post name” and save changes.
5. Define a higher memory limit in WordPress and if possible increasing the memory on the hosting server.
To increase the WordPress memory limit please access wp-config.php file and add the below line
define('WP_MEMORY_LIMIT', '256M');For a detailed explanation please check this link http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
and you can contact your service provider to increase the memory limit.If none of the above works for you please go ahead and delete the “enfold” folder in wp-content/themes/ and upload a fresh copy of the “enfold” theme files.
Best regards,
NikkoHi Nikko,
I do not get a 500 error. It just breaks the front end upload functionality. The upload button does not open the window.
My server is already up to date on all software including PHP. Our memory limit is already greater than 256.The upload worked on 4.2.6. I also tested changing themes. Switching to another theme, the upload does work again so I do believe the cause is something that changed on 4.3. I am now running 4.3.1, the upload still does not work.
Hi agolden85,
I apologize for my mistake.
There’s conflict with the jquery functions, it’s hard to make a workaround it.
You can download Enfold 4.2.6 from the link in private content. Please only keep the link to yourself.
It will expire in 30 days.Best regards,
NikkoThanks Nikko,
Is this an incompatibility with WordPress or my plugin Profile Builder? Will this be fixed in a future version? Am I stuck on 4.2.6?Hi agolden85,
I could say it’s more of incompatability of the plugin profile builder with Enfold and not WordPress. I don’t think the theme will adapt with the plugin as there are lots out there and we do make it compatible with the really popular plugins out there like woocommerce but Please feel free to request – or vote if already requested – such feature on Enfold feature request form.
Can you try to create a stage site instead: https://themeisle.com/blog/wordpress-staging-site/
And give us both admin and ftp access with it, so we can try to make a work-around.
We could not assure you anything since this outside the scope of our support but we’ll still try to help you as much as we can.Best regards,
Nikko
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