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  • October 1, 2025 at 1:18 am #1489697
    aussiedropbear

    Hi support.

    I have noticed this error over a few of my sites in that I am unable to proceed further onto PHP 8.x – I am upgrading from v 7.4

    In the last attempt, the site is completely up to date (theme, plugins etc. ) with the usual error returned:

    Your PHP installation appears to be missing the MySQL extension which is required by WordPress.

    Please check that the mysqli PHP extension is installed and enabled.

    If you are unsure what these terms mean you should probably contact your host. If you still need help you can always visit the WordPress support forums.

    Could you tell me how I am to proceed to rectify this? Is this something my host needs to look at or is it something in the WordPress Core or Enfold theme?

    Cheers
    John

    October 1, 2025 at 3:54 am #1489702
    Mike

    Hey John,
    This is something your web host needs to look at.

    Best regards,
    Mike

    January 3, 2026 at 4:14 am #1493636
    aussiedropbear

    Sorry for the belated on getting back to this.

    I have recently once again tried the PHP update and had the same error.

    I then went back to my host and asked them to look into.

    There reply is:

    ‘We have enabled the required PHP extensions, and the specific MySQL extension–related error should no longer appear.

    When we attempted to upgrade the PHP version, the WordPress dashboard displayed critical errors. This indicates that the website code (theme and/or plugins) is not fully compatible with the newer PHP version. To use the latest PHP version successfully, the website code will need to be reviewed and updated with the assistance of your developer.

    For stability, we have reverted the PHP version to the previous working version.’

    Seeking some further assistance on this as I have several other sites requiring the same update.

    I can provide cPanel and website logins if need be.

    Many thanks
    John

    January 3, 2026 at 10:25 am #1493637
    Rikard

    Hi,

    Enfold is compatible with all 8.x PHP versions. If you need further help, then please let us know how to reproduce the problem in question.

    Best regards,
    Rikard

    January 4, 2026 at 10:51 pm #1493647
    aussiedropbear

    Thanks Rikard.

    Yes, i understand Enfold is compatible. This is why we attempted the upgrade after updating all plugins and WordPress core etc..

    As noted, my host also updated the server and enabled the required PHP extensions, and the specific MySQL extension–related error. However when they attempted upgrade the PHP version, the WordPress dashboard displayed critical errors.

    So I am seeking further assistance here as I have many other websites built on Enfold requiring a similar update path. Those sites will need to have quite a few updates completed before attempting any PHP upgrade however for now I would like to focus on the one site in PC below.

    Many thanks
    John

    January 5, 2026 at 10:20 am #1493653
    Rikard

    Hi,

    Thanks for the update. So what do the errors say? Do you have server error logs that you could share with us?

    Best regards,
    Rikard

    January 6, 2026 at 9:28 pm #1493676
    aussiedropbear

    Hi Rikard.

    I have gone through the site in question, step by step, updating things one more.

    For this site we have managed to get it running on PHP8.2. A good result for now.

    The issue in this instance, we have found two plugins that appear not to be distributed via WordPress. We are awaiting updates for these and will install shortly and test. We have these two plugins deactivated for now.

    I went through updating another site using Enfold, completing the same process of ensuring all theme, plugins and wordpress are up to date. Then deactivating all plugins and incrementally changing the PHP version until an error appears. We would then rollback to last working PHP version and by process, going through and turning on the plugins one by one and refreshing caches etc. to test for errors.

    For this particular site we could only go as far as PHP 8.1. Not sure where that leaves us for higher PHP versions but for now at least we are away for version 7.

    I think we can close this for now unless you have something else to add?

    All the best
    John

    January 7, 2026 at 6:26 am #1493680
    Ismael

    Hi,

    Thank you or the update.

    Have you tried upgrading to PHP 8.4? We have tested the theme on this version, and everything runs as expected. It’s possible that some plugins in your installation are not compatible with the latest PHP versions. Try to deactivate all plugins, upgrade the PHP version and then check if the errors or issues persist.

    Best regards,
    Ismael

    January 7, 2026 at 11:33 pm #1493699
    aussiedropbear

    Hi Ismael.

    Thanks for your reply.

    Unfortunately we only have PHP 8.3 available on the hosting panel. It may get released at some point and we will attempt it then when released.

    Kind regards
    John

    January 8, 2026 at 10:03 am #1493701
    Rikard

    Hi,

    Thanks for the update. We’ll keep this thread open in case you should need any further help from us.

    Best regards,
    Rikard

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