Viewing 6 posts - 1 through 6 (of 6 total)
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  • July 29, 2022 at 4:15 pm #1359861
    johnwarr

    Hi
    I have a website using Enfold 3.8. The video in slider is not playing. So trying to upgrade to Enfold v4.7 or higher to fix issue.
    The only version I can see is version 5. I have downloaded from Theme forest and extracted zip to reveal the “enfold.zip/” file.All efforts to upgrade have failed or end up with a long stream of same line error messages – Warning: Illegal string offset ‘desktop’ in …/public_html/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/base-classes/class-popup-templates-responsive.php on line 220

    I have tried
    Plugin that upload zip files – depredated as current WordPress version support zip theme uploads
    Upload zip via “add new” under theme – get failure as folder already exists (no option to overight)
    Successfully uploaded using FTP (renaming folders for original files are “enfold old” and new files are “enfold”)

    This last solution delivered the illegal string offset.

    Please help with other suggestions, it goes without saying I don’t want to lose the original theme configurations. Maybe can I try installing 4.7 version – if you can give me a link.

    John

    July 29, 2022 at 8:21 pm #1359892
    Rikard

    Hi John,

    I see that you are running the latest version of the theme already, and I can’t see any warnings on my end. Are you seeing them on the backend? If you should need any further help, then please post admin WordPress login details in private.

    Best regards,
    Rikard

    August 1, 2022 at 10:30 am #1360075
    johnwarr

    It still shows as 3.8 in back end and the video in the home page slider is still showing unavailable
    I have the version 5 Enfold installed, but as it errors, have switched back to the 3.8 version..

    August 1, 2022 at 12:28 pm #1360094
    Nikko

    Hi johnwarr,

    I could see the illegal string offset when activating Enfold 5.1.1, does it still show if you update the PHP version from 5.6.40 to 7.4 or 8.0?
    Since there’s a lot of gap between Enfold 3.8 to 5, I would suggest using a staging site first to update Enfold.

    Best regards,
    Nikko

    August 3, 2022 at 5:01 pm #1360505
    johnwarr

    Nikko

    Thanks. As you predicted it was a PHP version issue. As soon as I upgraded to PHP 7.4 the theme upgrade worked without error and the issue with the video not working in the easy slider was solved too.

    Thanks :-)

    August 3, 2022 at 6:06 pm #1360515
    Rikard

    Hi,

    Great, I’m glad to hear that everything is working as it should now. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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