Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 19, 2019 at 4:16 am #1080200
    frankpty

    Hello,

    I am new here and I would appreciate your help.
    I was trying to upgrade to Enfold version 4.5.4 following your instructions but I am confused.

    I already activated the plugin,
    Then I go to wordpress > appearences > themes.
    Then I upload the “Installable WordPress file” I downloaded from Themefrest and then click Install Now

    Is that all I need to do? Will this be an automatic action that will overrun the previous Enfold version?

    I tried two times before clicking in the “upgrade now link” and my site crashed two times having it to be restored as it was before.

    Appreciate your help here.
    Best w.

    Frank

    March 21, 2019 at 7:33 am #1081207
    Rikard

    Hi Frank,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, do you know which version of PHP you are running on the site? We recommend 7.1 or higher.

    Best regards,
    Rikard

    March 23, 2019 at 4:51 pm #1082140
    frankpty

    Hello

    Yes I will send the info.
    I would apppreciate your help.

    Thanks

    Frank

    March 27, 2019 at 6:34 am #1083426
    Nikko

    Hi Frank,

    You can check it in Layerslider WP > Options > System Status.
    Or you can just go to the link below in private content.
    The php version you have is 5.4.45, however the minimum required for the latest versions of Enfold is 5.6.3 but I suggest using 7.x versions of php.

    Best regards,
    Nikko

    March 28, 2019 at 4:07 am #1083900
    frankpty

    Hello

    Thank you.

    I just upgraded to PHP 7.2.16.
    What would be next to upgrade to the latest Enfold theme.

    Best. w.
    Frank

    March 28, 2019 at 5:32 am #1083919
    Nikko

    Hi frankpty,

    Can you try doing this procedure to update (make sure to have a backup first):
    1. Switch to a default wordpress theme like twentynineteen
    2. Delete the Enfold theme
    3. Upload the latest version of Enfold (enfold.zip) then set it as the active theme again.
    Next time you update you just need to go to Enfold > Theme Update, for now just use this procedure since themeforest/envato had made changes to their API and Enfold 4.4.1 code for theme update didn’t contain the code to adapt to this change.

    Best regards,
    Nikko

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