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  • #1496099

    Hi,
    We are experiencing an issue when updating articles on our platform.
    When adding or editing text in a new article and clicking the “UPDATE” button, the webpage does not always display the updated content correctly. Instead, it occasionally retains the old text.
    However, when using the preview function, the updated text appears as expected.
    This inconsistency makes it uncomfortable to work with the platform and could lead to errors or confusion during content validation.
    Could you please let us know if this issue is known and, if so, provide guidance or a solution to resolve it?
    Thank you for your assistance.
    Best regards

    #1496105

    Hey financier1,

    Where can we see and reproduce the problem that you are having?

    Best regards,
    Rikard

    #1496160

    Are you using any caching tools ? They mostly got an option to clear the cache, if you edit (update) a post/page.
    Next: Browser do also Cache Pages. Sometimes they deliver the cached Content. etc.

    #1496161

    Hi,
    Thanks for your idea. I will check and come back to you whether it is working better or not.
    Regards

    #1496172

    Hi,
    I found that the issue is when we copy/paste some text containing icons. (from trello or linkedin).
    Without icons it is updating and displaying well.
    With it It come back to the previous (correct) one.
    Is there a solution to copy/paste with some icons or not ?
    Thanks in advance.

    #1496177

    Hi,

    What happens if you remove all the icons, then add them back one by one? Note that some special characters might break the layout builder.

    Best regards,
    Rikard

Viewing 6 posts - 1 through 6 (of 6 total)
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