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  • February 5, 2019 at 11:34 pm #1063405
    YourFriendInRVK

    Hi

    I’ve been having errors on my current Enfold Theme 4.3.1 so reluctantly I’m forced to update the theme.

    I’ve tried updating and it comes with an error = Update Failed: Download failed. A valid URL was not provided.

    So I tried an FTP upload and then it complains about the old version of the theme.
    I’m afraid to uninstall that theme because if it crashes my website is gone.

    So any other options on how to proceed?

    February 6, 2019 at 1:00 am #1063419
    Mike

    Hey YourFriendInRVK,
    Your version 4.3.1 won’t be able to update automatically from the back end because Envato (Theme Forest) has stopped using the API and is now using a token system, thus the ” Update Failed: Download failed. A valid URL was not provided”
    What error, or “complaint” are you getting with FTP?

    In your case I recommend, looking for the “enfold” folder at /wp-content/themes/enfold/ and rename to “enfold-old” then upload the new version as the folder “enfold”
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.
    Once you have cleared your browser cache and tested that your site is working correctly, you can delete the old folder “enfold-old”.
    If for some reason you want to go back to the old version, simply remove the new folder and change the name of “enfold-old” back to “enfold”

    Also ensure that your PHP version is at least v5.6, v7.0 is better. If you would like a hand with this, please use your webhost backup tool to backup your site, and provide admin and ftp access in the Private Content area.

    Best regards,
    Mike

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