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  • December 11, 2018 at 5:46 pm #1043889
    Coworkingpaterna

    hello
    I installed the plugin, then went to my envato account and downloaded the enfold theme, but when I try to upload it I am getting this message:
    The link you followed has expired. I tried several time. I tried two ways
    1. I downloaded just the the theme (themeforest-4519990-enfold-responsive-multipurpose-theme-wordpress-theme.zip)
    2. I tried again this time downloading “all files and documentation”, unzipped it and tried uploading just “enfold.zip”

    I use this theme for 2 pages webs and in none I have managed to update the theme. In addition, on having updated wordpress 5.0 the theme has stopped working.

    December 11, 2018 at 5:54 pm #1043895
    Yigit

    Hey Coworkingpaterna,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Yigit

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