Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 4, 2024 at 5:11 am #1439140
    eliza53

    Site is currently on version 4.8.7. Update to 5.6.12 is available – however updating causes a weird layout shift on the home page only – https://www.dropbox.com/scl/fi/jgaf0ip7yxngwix33yd0q/layout-issue.png?rlkey=teirft8an9xtleeebyzgm27s0&dl=0

    April 4, 2024 at 7:24 am #1439155
    Ismael

    Hey eliza53,

    Thank you for the inquiry.

    The site still contains an older version (4.8.7) of the theme from our recent inspection. Please upload and activate the latest version (5.6.12) of the theme so that we can check the issue further. After updating the theme, please make sure to disable the cache plugin and temporarily deactivate the Enfold > Performance > File Compression settings.

    You may need to manually update the theme via FTP: https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    April 4, 2024 at 8:18 am #1439165
    eliza53

    Hi – I’ve gone ahead an updated it now and disabled the caching plugin, and deactivated the file compression settings

    April 4, 2024 at 10:12 am #1439181
    Ismael

    Hi,

    Thank you for the update.

    We are not yet sure what is causing the issue but we noticed that there’s another enfold-child folder inside the child theme folder. Please try to remove the child theme duplicate, then purge the cache.

    Best regards,
    Ismael

    April 7, 2024 at 11:09 pm #1439446
    eliza53

    Hi –

    I’ve removed the extra child theme. still having the same issue.

    Thanks,
    Eliza

    April 8, 2024 at 3:29 am #1439456
    Ismael

    Hi,

    We saved the content of the home page as a template and applied it to another page. The page renders correctly when the section with the av_font_icon shortcodes is removed. Please check the links in the private field.

    You may need to delete the section and recreate it from scratch using the updated shortcode for the av_font_icon. Let us know if this helps.

    Best regards,
    Ismael

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