Viewing 11 posts - 1 through 11 (of 11 total)
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  • July 16, 2017 at 8:11 am #821930
    rainer0651

    Everytime I update a page or post the contact form goes back to default settings even when clearing cache.
    https://drive.google.com/open?id=0B8zViik5f-pTNVZHa3UtZlRYQ28

    After playing with this a little longer I discovered that it was not the update causing the default. After an update the form sticks as rendered.
    It is the going into the post or page to edit it that causes the default to happen. This means that every time I edit a page or post the form will go back to default and then I have to re-input the values into the form. I can live with that but it would be nice if the contact form did not revert back to default. It was okay in a previous version.

    Any help appreciated, thank you
    Rainer

    • This topic was modified 7 years, 5 months ago by rainer0651. Reason: I found more information on this case
    July 16, 2017 at 4:43 pm #822078
    Victoria

    Hey Rainer,

    Could you please make a test page with the same form and test it there and let us test as well? So that we don’t interfere with your main page?

    Best regards,
    Victoria

    July 16, 2017 at 11:55 pm #822235
    rainer0651

    Test Post

    Here you go. View it before you edit it. Then edit it without making any changes, then update it and contact form will all have gone back to default.
    I did a backup of the site as well so not to worry.
    Thanks
    Rainer

    It is called lawyer-near-me.ca/injury/test-post

    • This reply was modified 7 years, 5 months ago by rainer0651. Reason: link didn'tr show up
    July 17, 2017 at 3:50 pm #822700
    Victoria

    Hi Rainer,

    Could this be a cdn issue?
    https://kriesi.at/support/topic/contact-form-resetting-to-defaults/#post-391712

    Best regards,
    Victoria

    July 17, 2017 at 6:41 pm #822816
    rainer0651

    Yes I use cloudflare and I created the page rule and will see what happens next.
    There was no option to turn off Web Application Firewall but I did turn off Security Email Obfuscation and Server Side Excludes and hopefully that will work. Thank you for the instructions.

    2. Turn OFF -> Security Email Obfuscation, Server Side Excludes and Web Application Firewall

    July 18, 2017 at 6:19 am #823098
    rainer0651

    I tried setting the page rules as you suggested but could not turn off Web Application Firewall since it was not an option in the settings.
    Maybe that is what is needed. In any case it didn’t work. However this is not a screaming emergency since I can still re-do the contact page if I have to edit a page or post. If you have any other suggestions I will try them.
    Thanks

    https://lawyer-near-me.ca/wp-content/uploads/2017/07/Page-Rules2.jpg

    July 19, 2017 at 4:06 am #823611
    Rikard

    Hi Rainer,

    Thank for the feedback, I’m not sure I have any further suggestions to be honest. Could you try to recreate it to see if that works?

    Best regards,
    Rikard

    July 19, 2017 at 4:28 am #823617
    rainer0651

    I don’t know what you mean by “recreate it”? Can you please clarify what is to be recreated?
    Thanks
    Rainer

    July 20, 2017 at 4:50 pm #824687
    Victoria

    Hi Rainer,

    I think Rikard meant creating a test page with a form and playing with it, to see if the form will reset on that page as well.

    Best regards,
    Victoria

    July 27, 2017 at 4:37 am #830438
    rainer0651

    Yes rebuilding the page from scratch with a new form worked, thanks

    July 27, 2017 at 6:02 am #830452
    Nikko

    Hi,

    Glad that rebuilding it worked. Thanks for using Enfold :)

    Best regards,
    Nikko

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