Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • April 17, 2019 at 10:40 pm #1092156
    blint6

    Dear Support,

    I did not update the theme for a long time on my website.
    I wanted to create new pages recently and I faced the issue that, avia site builder is not working anymore. I purchased the theme again on themeforest.com, so I can have support again. I tried to install it manually, but the whole site crashed.
    What is the right way to update the theme to get back the working avia site builder again?

    I also noticed, that I am not running the latest PHP version on my server, but I already contacted the host to make the update.

    Best Regards,
    Balint

    April 18, 2019 at 10:58 am #1092382
    Victoria

    Hey blint6,

    Which php are you running? You need to be running at least php5.6.3 for the code to work ok.

    Can you also check the server log for the error?

    Best regards,
    Victoria

    April 18, 2019 at 11:14 am #1092389
    blint6

    Hi Victoria,

    Currently I am running php 5.5.38. Is it possible, that this is the reason of the problem?

    I will check the server error log as well.

    BR,
    Balint

    April 18, 2019 at 12:59 pm #1092421
    Yigit

    Hi Balint,

    Yes, that should be the reason. Please contact your hosting provider and ask them to upgrade your PHP version, preferably to 7.x.

    Regards,
    Yigit

    April 23, 2019 at 4:34 pm #1093693
    blint6

    Hi,

    They just updated the PHP version to 7.2. The site is running fine, but I can’t access the WP admin page, because it is giving me some error.

    I don’t have the error code now, but it seems that there is nothing to do with the enfold template.

    What should be the solution?

    BR,
    Balint

    April 24, 2019 at 1:29 pm #1093960
    Rikard

    Hi,

    It seems to be related to WP Defender, what happens if you navigate to the plugins folder via FTP and rename the folder of that plugin?

    Best regards,
    Rikard

    May 9, 2019 at 11:39 am #1098868
    blint6

    Hi,

    I removed WP Defender plugin, and I updated back to 7.2, but then it gives me some error related to enfold.

    It seems like I am stuck in a loop where Enfold is not working with my current version, because it is old, but If I update it then it is not working because my page is old…

    Should I try to update to 5.6? Is there any chanche that it will work?

    Thank you for you help in advance.

    Balint

    May 10, 2019 at 6:46 am #1099172
    Rikard

    Hi Balint,

    I’m sorry for your problems, if you want to try to update to 5.6 then there’s always a chance that it will work. Please try it out so that you can get your site back.

    Best regards,
    Rikard

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